Πληρωμή στο καζίνο Boomerang

Ξέρει κανείς ότι το καζίνο μπούμερανγκ περιμένει την πληρωμή μου δεν συμβαίνει τίποτα!;

Έχει κανείς εμπειρία με το καζίνο

Hello,

has your account been fully verified, please?

You can freely search all the relevant threads simply by using the "search" tool:

I think you can find relevant discussions here:

https://casino.guru/forum/complaints-discussion/boomerang-casinos

https://casino.guru/forum/casinos/boomerang-casino-withdrawal

https://casino.guru/forum/casinos/boomerang-casino---general-discussion

https://casino.guru/forum/feedback-and-suggestions/boomerang-casino-payout-withdrawal

A lot of players got paid after some time though.

Έχει καταφέρει κανείς να αποσύρει τα κέρδη του στο καζίνο μπούμερανγκ; Για μια εβδομάδα η πληρωμή είναι ακόμα σε αναστολή και η βοήθεια λέει πάντα ότι υπάρχουν τεχνικά προβλήματα.

Είναι απάτη;

Hello,

kindly check the previous post, you'll find useful info about the casino there.

As far as I can see there are no unresolved complaints, so I'm assuming, that the casino may face some technical issue. Furthermore, the casino earned a good reputation, I hope it would be solved soon.

I'd ask the casino whether it is possible to opt for a different payment option.

Maybe it could help.

Ο λογαριασμός μου στο Boomerang Casino έκλεισε εγγράφως στις 15 Αυγούστου 2023, λόγω εθισμού στον τζόγο, και το καζίνο επιβεβαίωσε το κλείσιμο του λογαριασμού και τη διαγραφή μου από τη λίστα αλληλογραφίας τους μέσω email. Παρά την επιβεβαίωση αυτή, αργότερα έλαβα περαιτέρω διαφημιστικά μηνύματα SMS και άλλα διαφημιστικά μηνύματα, παρόλο που είχα ζητήσει ρητά να αφαιρεθεί η διεύθυνση email και τα στοιχεία επικοινωνίας μου από όλες τις λίστες διανομής μάρκετινγκ και διαφήμισης. Επιπλέον, παρά τον υποτιθέμενο κλειστό λογαριασμό, μπόρεσα να συνδεθώ ξανά, με αποτέλεσμα περαιτέρω καταθέσεις και απώλειες συνολικού ύψους 1.630 €. Αφού αφαίρεσα 500 € που είχαν ήδη αποσυρθεί, εξακολουθώ να διεκδικώ επιστροφή 1.130 €. Το καζίνο έχει μέχρι στιγμής αρνηθεί την επιστροφή χρημάτων, αναφερόμενο μόνο σε μια ρήτρα στους όρους και τις προϋποθέσεις του που φέρεται να ορίζει ότι δεν είναι δυνατή η επιστροφή χρημάτων μετά την ολοκλήρωση ενός στοιχήματος κατάθεσης. Το κύριο σημείο μου, ωστόσο, είναι ότι ένας λογαριασμός που είχε κλείσει προηγουμένως λόγω εθισμού στον τζόγο προφανώς δεν είχε ουσιαστικά αποκλειστεί και μου δόθηκε ξανά πρόσβαση στην πλατφόρμα. Επιπλέον, παρά το αίτημά μου για διαγραφή των email, θεωρώ τη συνεχιζόμενη αποστολή διαφημιστικών μηνυμάτων παραβίαση των κανονισμών προστασίας δεδομένων, καθώς πιστεύω ότι τα δεδομένα μου δεν πρέπει πλέον να υποβάλλονται σε επεξεργασία για διαφημιστικούς σκοπούς. Το καζίνο φαίνεται να έχει άδεια στο Κουρασάο, γι' αυτό και θα ήθελα να μάθω εάν και πώς μπορεί κανείς να υποβάλει καταγγελία εκεί. Ως εκ τούτου, ρωτάω το φόρουμ πώς αξιολογούνται οι πιθανότητες επιτυχίας σε μια επιστροφή χρημάτων, ποια αρχή υποβολής καταγγελιών θα ήταν η καταλληλότερη σε αυτήν την περίπτωση και εάν θα πρέπει επίσης να επικοινωνήσω με μια αρχή προστασίας δεδομένων εκτός από την αρχή αδειοδότησης.

Σας ευχαριστώ εκ των προτέρων για τις απόψεις και τις προτάσεις σας.

Hello, that's sadly something that happens and if the advertising company is not capable or willing of excluding your email, we have no handy tips to fight it. Based on the problem gambling matters you described in many other threads, I would go for the more direct steps, such as deleting email accounts, changing phone numbers, and so on. Simply put, any technical obstacle you can put behind you and the casinos you've ever played at or perhaps aim to play at.

I'm currently not aware of any app capable of blocking such promos.

I want to share my experience with Boomerang Casino so other players can be aware and hopefully avoid similar problems.

In April 2026, I had around €20,000–€20,800 in my Boomerang account. I had deposited around €1,000 and accumulated the balance through live casino games.

I requested withdrawals, and one withdrawal was successfully processed and paid.

After that, I still had a substantial balance in my account. Shortly afterward, Boomerang closed my account and withheld the remaining balance.

When I contacted them, they later referred to Terms and Conditions 9.1, 9.3 and 9.4 and said that I had breached their rules. However, in the communication they sent me, they did not clearly identify the specific game, bet, transaction, date or activity that supposedly violated the rules.

I have never used bots, cheating software, automated systems or exploits, and I completely dispute the allegation.

I have provided Casino Guru with my chat history, emails, withdrawal confirmation, account information and other evidence.

My complaint is now being handled by a dedicated Casino Guru Resolver, who will communicate with Boomerang and investigate the matter.

I am posting this not to make accusations before the investigation is finished, but to warn other players to keep records of their deposits, gameplay, withdrawals and all communication with the casino.

If anyone has experienced a similar situation with Boomerang, especially an account closure and confiscation of a large remaining balance, I would appreciate hearing about your experience and what happened in the end.

I will update this discussion when I receive a final outcome.

Closing the account with €20k still inside is serious. If they claim a rules breach, they should clearly show what bet or action caused it.

Hi, and thanks for sharing your case with us.

I think it’s best not to jump to any conclusions before the situation is properly investigated, just as you said. Michal has now taken over your case and will contact the casino, so I’m also curious to see how they explain their position, especially since they referred to three different points in their Terms.

Based on what you described, it may seem that even the casino’s position isn’t completely clear yet, but hopefully they’ll provide our team with all the relevant information and evidence so everything can be properly explained.

For now, we’ll have to wait and see how the complaint develops. If you receive any new information in the meantime, definitely let us know.

Exactly. They only referred to the terms but haven’t shown me what specific bet or action I supposedly violated. Casino Guru is now investigating it.

Τώρα το μόνο που μένει είναι να περιμένουμε και να δούμε τι αποδείξεις παρέχει το Boomerang. Η απλή αναφορά τριών όρων και προϋποθέσεων χωρίς ένα συγκεκριμένο στοίχημα μου φαίνεται μάλλον αδύναμη.

Update – new explanation from Boomerang

There has been a new development in my complaint.

Boomerang has now told Casino Guru that my account was closed following an internal review concerning certain Open Banking deposit transactions and that, as a result, my account balance was adjusted.

However, this appears to be different from the explanation I was originally given directly by the casino. I was previously told that I had allegedly cheated at one of their sister casinos and that this was the reason for closing my Boomerang account.

I have therefore asked Casino Guru to clarify whether these are separate allegations or whether they are somehow connected.

I would also like Boomerang to identify the specific Open Banking transaction(s) they are referring to, including what was allegedly wrong with them and how this justified withholding my remaining balance.

For clarity, I deposited around €1,000 and accumulated approximately €20,000–€20,800 through live casino gameplay. I successfully received a €500 withdrawal before my account was closed. After that, the remaining balance was withheld.

I continue to deny using bots, automated systems, cheating software or exploits.

Casino Guru's resolver, Michal, is currently waiting for supporting evidence from Boomerang and will independently review the information once received.

I will update this thread again when there is a further development.

Alright then. I can see that some of the casino’s statements have changed along the way, so we’ll have to see what Michal receives from them next.

I’d say that could be very important for how the whole case develops from here. Hopefully, we’ll get some clearer information and the situation will ultimately be resolved without further problems.

Thank you, Jaroslav. I appreciate you and Michal taking the time to look into this. I agree that the clarification from Boomerang and the supporting evidence will be very important. I’ll wait for the next update and hopefully the matter can be resolved fairly.

Το γεγονός ότι αλλάζουν συνεχώς την εξήγησή τους είναι το πιο περίεργο. Πρώτα μιλάνε για παγίδες και τώρα για Ανοιχτή Τραπεζική. Αν πρόκειται να παρακρατήσουν τόσα πολλά χρήματα, θα πρέπει να δώσουν έναν σαφή λόγο και να τον αποδείξουν.

Boomerang has again replied to Casino Guru saying that they have requested additional information from their relevant department and are still waiting for a response.

However, they still haven't provided the specific evidence or transaction details requested by Casino Guru's resolver, Michal.

This is also interesting because Boomerang's explanations have changed during the case. I was originally told that my account was closed because I had allegedly cheated at a sister casino. More recently, Boomerang told Casino Guru that the closure was related to certain Open Banking deposit transactions.

I'm still waiting to see what evidence Boomerang provides and how they justify withholding my remaining balance.

I will update this discussion when there is any further development.

Hello, do you also have an experience with this casino?

It would be great if the casino finally provided something more concrete so the case doesn’t get unnecessarily prolonged.

Hopefully, their next update will actually contain some relevant information that gives us a clearer idea of what’s going on and helps move the case forward.

Boomerang has now replied to my latest request and stated that my case has been passed to the relevant department. They said they will inform me when they have an update.

At this stage, I still have not received the specific evidence or transaction-level details explaining why my remaining balance was withheld.

The Casino Guru resolver, Michal, has already asked Boomerang to provide the relevant evidence and has given them a final opportunity to substantiate their decision.

I am still hoping that Boomerang will provide a clear explanation and resolve the matter fairly. I remain open to a reasonable resolution directly with the casino.

I will update this discussion again when I receive further information.

Hello, thank you for keeping us updated. I imagine this has not been easy and I too do hope to see some concrete answers very soon. That's, in my opinion, the best way to achieve a fair resolution that Michal certainly aims for.

🤞🍀