Αλλά το πρόβλημα δεν λύθηκε ποτέ. Γιατί το έκλεισαν; Θέλω να το ανοίξω ξανά, επειδή δεν έλαβα ποτέ απάντηση ούτε από το 888.pt ούτε από τον Guru.
Ο Γκουρού πάντα έλυνε προβλήματα που θεωρούσα αδιανόητα.
Δεν καταλαβαίνω γιατί έκλεισε η καταγγελία.
Η κα Βερονίκ, μια εξαιρετική βοηθός στο Guru, φρόντιζε πάντα για τα παράπονά μου. Με ενημέρωνε πάντα για το τι συνέβαινε.
Τώρα λαμβάνω μια απάντηση στο 888.co.uk που με ενημερώνει ότι η καταγγελία έχει κλείσει, αλλά μπορώ να την ανοίξω ξανά. Και αυτό ακριβώς κάνω.
Σας ευχαριστώ για την προσοχή σας
But the problem was never solved. Why did they close it? I want to reopen it, because I never got an answer from either 888.pt or Guru.
Guru has always solved problems that I thought were unthinkable.
I don't understand why the complaint was closed.
Ms. Veronique, an excellent assistant at Guru, always took care of my complaints. Always letting me know what was going on.
Now I get a reply on 888.co.uk informing me that the complaint has been closed, but I can reopen it. And that's what I'm doing.
Thank you for your attention
Mas o problema nunca ficou resolvido. Porquê que que o fecharam. Eu quero reabri lo, porque nunca obtive resposta nem do 888.pt nem da Guru.
A Guru sempre resolveu os problemas que eu achava impensável.
Nao percebo porque a reclamação foi fechada.
A D. Veronique uma assistente da Guru, de excelência sempre se preocupou com as minhas reclamações. Sempre a dar me conhecimento do que se passava.
Agora recebo uma resposta sobre a 888.pt a informar me que a reclamação foi fechada, mas posso reabrir. E o que estou a fazer.
Obrigada pela atenção
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