A question for Casino Guru team

Can any one of casino guru team please explain me How was 8.5 ratings were given to this RollXO casino. ARE YOU GUYS SURE THAT 8 IS NOT BY MISTAKE IN FRONT OF .5 because i don't think any genuine or normal person can even give even .5 to this RollXO casino.

There are many other like RollXO which havew same reviews but reality is somehting else.

The 8.5 is not a rating based on one player’s experience or on whether every withdrawal is processed immediately. It is the casino’s Safety Index, which is calculated from a wider range of factors, including the casino’s history, terms and conditions, complaint record, responsiveness and other information we are able to verify.

A high Safety Index does not mean that no player can experience a delay or a problem. It also does not mean that we ignore such reports. We monitor complaints and player feedback carefully, and if we identify a concerning pattern, including over a longer period of time, it can lead to consequences and a reassessment of the casino’s rating.

Your RollXO withdrawals have been pending for three days, which is frustrating, but it is still too early to treat that alone as evidence that the casino is acting unfairly. Please continue any updates about your withdrawals in the dedicated RollXO Casino discussion thread, so the case remains clear and in one place.