πριν από 8 μήνες
No, do them manually, find out what the merchant is selling, send the merchant an email. " where is my order", raise goods not received. Submit email to monzo saying that screen went blank after order.
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πριν από 8 μήνες
Have you seen the mcc I mentioned, do you know the merchant
πριν από 8 μήνες
Do not mention incorrect mcc code. Just say goods not received!
πριν από 8 μήνες
Ok mate, so when I made my deposits I had to confirm the transaction on the app, does this matter
πριν από 8 μήνες
Can I ask which merchants you had with them before they lease Martin?
thanks
πριν από 8 μήνες
If chargebacks are raised you win them all no reply mine were incorrect mcc
πριν από 8 μήνες
All where niko*tpf
πριν από 8 μήνες
No, it doesn’t, as "you ordered goods" and you haven’t received them. The merchant cant prove that you ordered anything from them.
if the merchant replies with the usual nonsense just crop their reply before submitting to monzo
πριν από 8 μήνες
Just googled the mcc Code I mentioned and it comes up as merchant of magic which is based in Southampton surly that can’t be right
πριν από 8 μήνες
who is the merchant?
πριν από 8 μήνες
Smpaypf maginc
πριν από 8 μήνες
So last question, by saying no goods received are we being fraudulent?
can we get in the shit
πριν από 8 μήνες
Did you received anything from maginc??? No? Fraudulent is that freaking company who money laundered. No you’re not. As you have not received anything from the company on your statement you are not fraudulent lol.
πριν από 8 μήνες
If it was bank transfer, forget about it. Mine were card payments.
πριν από 8 μήνες
Yer mine too
πριν από 8 μήνες
New question for the group how do you get round providing documentation during the dispute process, I currently can’t find the correct merchant to email and ask for a refund
πριν από 8 μήνες
Anyone recommend how to reply to this?
πριν από 8 μήνες
I just told them the true story from the start so did not need to send anything they raised them all for me
πριν από 8 μήνες
I got the exact same response from them. They seem useless.
I went back with this. Not had a response back yet however 
πριν από 8 μήνες
Tell them that is nonsense raise a complaint send details of the terms breach for mastercard rules its transaction laundering im sure there is loads of letters on here to use as well
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