How do I respond to this email I just received from fresh-bet?
Dear
Hope this email finds you well.
We are reaching out regarding your recent correspondence concerning your refund request.
Please be advised that by registering an account on our website, you have confirmed your acceptance of our Terms & Conditions and Privacy Policy, as outlined in Article 1 of the Terms & Conditions.
Furthermore, in accordance with our Terms & Conditions, specifically the section "Who Can Play", we only accept players from jurisdictions where online gambling is legally permitted. It is the player's sole responsibility to verify and comply with the gambling laws and regulations applicable in their respective jurisdiction before engaging in gameplay on our platform.
Additionally:
It is entirely the player’s responsibility to ensure that participation in online gaming does not violate any applicable laws.
Depositing real funds and wagering for real money are subject to the legal framework of your country, and compliance with such regulations is your sole responsibility.
In some jurisdictions, online gambling may be restricted or prohibited. If this applies to your location, the use of your payment card for such transactions is unauthorized. It remains the cardholder’s responsibility to be aware of the relevant gambling laws in their country of residence.
We would like to underline that all transactions on our platform are carried out in strict conformity with established rules.
Please be advised that, because we use third-party payment providers, we have no control over or information about the specific descriptors that may appear on your transaction bills.
Furthermore, please refer to our "Refund Policy," which clearly specifies that reimbursements are not available if the monies in question, including any associated bonuses, were used to access our Services.
Should you require any further clarification or assistance, please do not hesitate to contact us.
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Kind regards,
Compliance Agent / Kira Carter
dude, I will give you a response that will make the casino paralyzed
Subject: Re: Refund Request
Dear Fresh-Bet Team,
Thank you for your response.
While I understand your reference to the Terms & Conditions, I would like to clarify that at the time of registration and gameplay, I was not made explicitly aware of any restrictions that would have rendered my participation non-compliant due to my jurisdiction. If such limitations existed, I believe it would have been reasonable for your system to restrict access during registration or deposit, rather than allowing continued participation.
I kindly request that you reconsider my refund request in light of this. If necessary, I would be open to further communication or escalation to reach a fair resolution.
I look forward to your response.
Best regards,
