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Αρχική σελίδαΦόρουμΓενική συζήτηση για τα τυχερά παιχνίδιαQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (σελίδα 595)

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A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Anonymized960 διέγραψε τη δημοσίευση
Kishen2777
πριν από 9 μήνες

Transact365 doesnt appear on fca register and nucleus365 fca number is same as their website. Are you sure what you are saying is correct?

Dt100
πριν από 9 μήνες

No problem 👍🏻

Anonymized916
πριν από 9 μήνες

Positive, if you look on linked in. They all work for both companies the same people.

Anonymized960
πριν από 9 μήνες

It isn’t I’m afraid. My terrvers dispute is up on the 03/05/2025. They haven’t disputed it yet. But i assume they’ll make a fake invoice

Lloydie2525
πριν από 9 μήνες

Yes this happened to me as well I’ve raised a complaint with the financial ombudsman

Kishen2777
πριν από 9 μήνες

I noticed that Nucleus365 and Transact365 share the same physical address. However, I was referring to the FCA registration numbers. Transact365 doesn't appear to be registered with the FCA, but you mentioned they were. As for Nucleus365, their FCA number matches what's listed on the FCA register, but you mentioned a different number. I'm just curious where that information came from, as it seems incorrect to me. I could be mistaken, but from what I can see, I haven't found any references to support it.

πριν από 9 μήνες

One of the casinos I sent a formal email to for a refund has came back asking for this ......



1.Photo of Bank Card: A photo of the bank card used for the deposit, with a selfie showing the card. (In case of deposit by this method )

2. Photo with Passport (or ID): A photo of you holding your passport (or ID card) near your face, ensuring all data is clearly visible.

3. Passport (or ID): A clear photo of your passport (or ID card) with personal details visible, along with another personal document of your choice (such as tax certificate, insurance certificate, driver’s license, birth certificate, etc.).

4. Source of Wealth: Payslips or documents showing the origin of the deposited funds, such as a letter from your employer or business.

5. Gaming Account ID: The ID from your gaming account, usually found in the upper right corner under the "Personal Account" button.

6. Utility Bill: A recent utility bill (electricity, gas, etc.) with your name and address, issued within the last 30 days.

7. Bank Statement: A recent bank statement with your name and address, issued within the last 30 days.

8. Proof of Address: A document verifying your current residential address (e.g., lease agreement, government letter, or a recent bank statement).

9. Selfie with ID: A selfie of you holding your official identification document (passport, ID card, etc.) to confirm the ID is yours.

10. Proof of Income: Documents like tax returns, payslips, or employment verification letters showing your source of income.

11. Transaction History: A screenshot or document showing recent transaction history from your bank or gaming account, supporting your deposit or withdrawal activity


melrao007
πριν από 9 μήνες

Gotta be a wind up!

Anonymized849 διέγραψε τη δημοσίευση
Anonymized916
πριν από 9 μήνες

I feel like I have to go along with it, guaranteed they still won't refund.

πριν από 9 μήνες

Has anyone got a template or a rough outline of what I should say in emails to casinos, or merchants?

πριν από 9 μήνες

I feel like I have to go along with it, guaranteed they still won't refund.

πριν από 9 μήνες

I wouldn't send any of that! Call me suspicious but they'll use it against you at best and sell it in the black market at worst

Caz111111111 διέγραψε τη δημοσίευση
Lloydie2525
πριν από 9 μήνες

Use chatgpt, it's great just tell it you want a formal letter written to request refunds due to incorrect MCC and descriptors, you could put whatever you want and the ai will form an email that you copy and paste and alter the information on names, dates etc.

Caz111111111
πριν από 9 μήνες

I would imagine if you went to the website, you already have... the information will be there!

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Caz111111111 διέγραψε τη δημοσίευση
Caz111111111
πριν από 9 μήνες

Well that's your evidence .. no ones responding so you have no choice but to raise a chargeback. You have proof you tried and they didn't acknowledge your communications. Further raising suspicions of being scammed.

Caz111111111 διέγραψε τη δημοσίευση
Caz111111111
πριν από 9 μήνες

How are you raising the issue? Is it about MCC or goods not being received? I checked Ripple's privacy policy, and they don’t seem to provide a specific GDPR contact email. However, you could try requesting a Subject Access Request (SAR) through their support email and use that as evidence when contacting Monzo. If they don’t respond within 30 days, you can escalate the issue and report them.



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