There's definitely some information missing, usually they would communicate it if the merchant contacted them back, seems unlikely an FCA approved body (wise) would issue a CIFAS marker without any correspondence with the customer. If they did then he's got a solid complaint against Wise.
Banks won't block your accounts when a CIFAS marker is applied, when exactly was it applied? You should still have access to your accounts, but credit or anything like that will rejected.
Could a company like PayPal apply a CIFAS marker? As that's what Wise is similar to, it's not an actual bank, it's an EMS (electronic money services) provider from what i can gather on them.
I very much doubt this has happened you can tell its not a real genuine user the way he is reacting absolute nonsense I just read then joined today ignore this idiot ! I dealt with wise there is no way they would do all that for under £500
They have to be leaving some information out, as surely they would have received some correspondence from Wise in regards to the dispute being closed or their account being closed. Also the goods not received approach to these casinos only really has any sort of grounds if an incorrect MCC has been used, they stated they didn't know anything about the MCC used which leads me to believe if they have infact gone forward with a dispute, they could have done it against a legitimate processor who has used the correct MCCs, which correct me if i'm wrong, is probably where they would have rejected the dispute and placed a CIFAS?
I'm definitely suspicious but trying to give them the benefit of the doubt, some of the language they use, spelling of words and such lead me to believe they aren't UK based, aside from that they're missing out a lot of information. Plus they've gone back to LizzieCG's post a few times instead of replying to people.
I played in loads of casinos but recently in Donbet and Mystake but I am 99% sure its the Donbet case. Where do I see the MCC code? I was convinced that Donbet are using non gambling MCCs, and I have seen others mention Donbet previously here. Not that it matters now...
You would need to request that information from Wise as they processed the payment, haven't they sent anything to you in regards to your dispute? is it only against donbet you have disputes against? There's a lot of information missing here, i'd contact citizens advice like AmyGee07 said, they're definitely better equipped to deal with this
The lack of detail and a few words they've used, aswell as spelling is what's made me second guess the legitimacy, i am going to try and give them the benefit of the doubt though.
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