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It’s Mis coding but the crime they commit is money laundering through companies abroad when the casino is unlicensed
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Have you been in contact with FCA yourself?
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Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz
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When I am checking FCA:s webpage, it looks like you cannot complain at firma they regulate via them but they refer to the Financial Ombudsman service. Anyone that has tried this?
https://www.fca.org.uk/about/how-we-operate/complain-about-regulators
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I have reported financial people to the FCA before for high interest rates and irresponsible lending however financial ombudsman can be a good start and you can call them to gain some advice but make sure you state that Altpay is uk based and regulated by FCA in case they try and palm you off
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Hello, who has already had a pixtab refund?
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Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁
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Ρεκόρ Jagbhar εδώ. Έστειλα 20 email, δεν έλαβα απάντηση σε ένα🤣🤣
Αυτόματη μετάφραση:
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Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁
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At least you should report them to the UKGC
https://www.gamblingcommission.gov.uk/public-and-players/complaints
The way they are processing transactions, as non gambling, removes any consumer protection, and I guess they might want to protect the UK gambling license as much as possible? I am not sure though.
But I would say this falls under one or more of these.
money laundering concerns
suspicious activity
unlicensed gambling or criminal activity.
Maybe they can at least get on Altpays ass and hassle them, even if it doesn't mean you will get any money back.
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What's going on with wintermads, radio silence, anyone else received anything?
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When was that and how long did you have to wait?
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I’ve also just had an email back saying it’s been refunded 2-5 business days
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I've been emailing them for weeks now and no reply after they said the department was reviewing my documents....its very random who they really to and don't, can I ask how much your refund was for and how long ago the transactions? Thanks
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How long did they take to reply to you? And how much is your refund, how long ago the transactions? I've been chasing them for weeks now
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About a week to reply and around £200-£250 as unfortunately I made majority of my transactions through payop which is open banking so only a small amount - I just emailed as said someone has used my card fraudulently as I’ve never had anything to do with them
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It was 2 transactions for £70
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