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They have already raised them im sure you said bud
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Yeah they have just thought it might help my case if they know my gambling block was on
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If they have raised them that is it no need to justify anything now they would have checked that it bud they cannot do any more on their side now
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But maybe if they decline the refund I could use that to go forward with the FOC you think. How you doing Anways buddy
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What are you saying the link is to Sumup mate? What is a description on bank saying?
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If they decline thats it bud nothing FOS can do as they tried them I am not bad mate keeping going
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Hi Boots the bank said this and I seen sumup on screen when paying it says smpay thats all I know
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I’m not convinced mate, I’ve used Sumup loads of times for genuine, non gambling related transactions and it comes up as Sumup*(name of merchant here).
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Ok maybe that bank worker is wrong then that is what he told me though and the complaints hander said he will review phone calls as part of the investigation just shows you if not how much they are not doing the job correctly ! I deffo seen sumup appear when doing a payment though if it is them it should be a certain refund for all no questions asked !
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I’m hoping so as they’d be more of an operation than these dodgy processors.
What were the transaction description? Maginc?
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(I.e Sumup more likely to play ball and refund)
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Yes mine had that on it Boots !
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Well yes but no reply so far ! I deffo think the bank can recover these Uk based transactions easily
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Elijahanth
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So let’s assume it’s not Sumup how do you successfully do a chargeback in that situation since you have nothing on the processor or merchant?
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Well its still incorrect MCC code so just the same thing Boots
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SmPayMaginc
SmPayGamingstore
Byte News
It is this 3 nobody of us have founded yet.
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That’s great news.
i M about to do same with them so gives me hope.
can i ask were you truthful about what transactions were for
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Can't find a contact for Santeda, as for goldenbet, they pretty much said i'm liable for not reading their ToS as they're prohibited from offering their services to the UK, wouldn't help me at all, waiting for the ombudsman still as chase basically said it was gambling and they don't cover gambling per mastercard ToS even though the MCC wasn't gambling, it was gaming and digital goods. The FoS has been around a seven week wait so far, maybe a touch longer and they've not began the investigation proper, just said they will appoint an agent to my case when they have one free as they have an increased workload.
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