Hi all,
Just had a call off chase bank after a 4 week scam and fraud case and they have declined any refund as they didn't see any scam or fraudulent activity.
I have an open complaint aswell saying I did not want it to go down the scam fraud route at the end if the day it should be a simple chargeback for non reciept of goods or services.
Despite elegro asking me to get my bank to start the refund process they are still not complying.
I am giving it 1 last shot with chase to process chargebacks and for the outcome of my complaint and then I will have to take it to the FOS.
I thought it would be a long but simple non reciept of goods or services.
If a bank have raised a chargeback attempt and it has failed then they cannot change it and do it as something else I am sorry to say. You need to raise it with the ombudsman now - only way.
