Efter att dom ville att jag skulle skicka bild på mitt kort igår så fick jag detta svaret ikväll.
Dear Valued Customer,
Thank you for providing us with the details. We value your communication.
After a thorough investigation, we would like to provide clarity regarding Mobilum's involvement in your transaction. It's important to understand that Mobilum is not the merchant directly responsible for these transactions as they were facilitated through a different merchant. Therefore, we kindly advise you to reach out to the counterparty with whom you conducted your transactions or have an agreement, as they hold legal responsibility for any refunds and subsequent actions.
Issuing refunds for transactions processed by third-party merchants would deviate from Mobilum's standard procedures and could raise regulatory concerns.
If you believe you have been a victim of a scam, we strongly encourage you to contact your bank/card issuing institute for further action and next steps. As a payment service provider, Mobilum is committed to assisting our users by reviewing chargebacks or claims as required by official orders. However, please note that we do not accommodate direct refund requests from individuals.
Rest assured that should a chargeback be initiated, we are fully prepared to support your case through the appropriate channels.
Thank you for your understanding and cooperation.
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