No shutting a players account

I would like to know if casino guru thinks it's correct for a casino to refuse to close a players account?

If so why does it not assist players in getting casinos to do this unless they say they have a gambling problem. If a player wants there account shut, surely it's there perogative and if a casino is refusing then casino guru should help. I don't understand why they need a gambling issue for you to help get that done. It's wrong for them to refuse and I think wrong that you don't help players in doing this

Hi. From what I can see, this also seems to be connected to the complaint you had against this casino, which was closed around a week ago.

I think Veronika explained the situation there very well, so I don’t think there’s much point in me repeating the same explanation in different words.

The important distinction here is the reason for closing the account. Personally, I think that if a player simply asks for their account to be closed because they no longer want to play there, don’t like the casino, or for any other ordinary reason, it would be reasonable for the casino to respect that request.

However, as Veronika explained, this is different from self-exclusion due to a gambling problem. If there is no gambling-related reason involved, we cannot really force the casino to close the account, and the exact conditions under which they allow ordinary account closures may depend on their own policies.

Of course, if you simply don’t want to play at this casino anymore and there is no gambling problem involved, the practical option is also just to stop using the account, even if the casino doesn’t close it immediately.

So I’d mainly keep the distinction between a regular account closure request and a responsible gambling/self-exclusion request in mind.

I suppose it all comes down to who the casino wants to side with, that's my opinion. Why should the offer of help have to depend on weather the player has a gambling problem.

Your 9.8 rating of iwild casino speaks volumes

I imagine where this opinion comes from and I would like to add that the review score is not based on responsible gambling from the complaint perspective, though it's really important to approach each case separately with full context, which I think makes problem gambling an important aspect while considering whether the casino's actions were in line with rules or a fair approach concerning the full context. Account closure is not self-exclusion due to gambling addiction, I'm afraid.

I understand your disagreement. Maybe you would like to know that we are finalizing safety focused on responsible gambling practices, which will hopefully provide more insights for especially vulnerable players.

Thank you for sharing your perspective.