Withdrawal duffspin7 casino

Has anyone had a successful pay out from the site ? I have everything verified apart from they are going through SOF and POW checks so far sent everything then 2 days ago was a selfie with id and paper and numbers then yesterday a picture outside my house Id and a dated paper , what would be next ? Been a couple of weeks now

Hello, I’ve just replied to you in the other thread. I’ll leave it up to you whether you’d like to continue the conversation.

Normally, I would suggest submitting a complaint. However, if this is indeed the casino I linked to earlier, I don’t want to give you false expectations about our ability to help. Its low Safety Index is largely due to unresolved complaints. In fact, we haven’t had a single player complaint against it resolved successfully.

Even so, I really hope you’ll get through these verification checks and eventually receive all your money.

Hi can you advise

i deposited £8,700 and didn’t win they gave me cash back as I’m a VIP and won £21,000

They paid me out £1,000 and confiscated the rest as they said in their terms cash back you can only withdraw the cash back amount ie they gave me £270 so £270 was the max I can win and withdraw

in their terms who they are using the manual adjustment term as the cash back term would a manual adjustment not be for errors or goodwill ?

In the emails where the advertise the cash back etc there is no reference to t&c and no mention of limits or wagering

I have filed a complaint directly to the casino but can you advise or assist ?

I will also go through the ADR with the license authority once I get a response from them

thanks

Hello, I believe we’re already discussing this in another thread, and I’d leave the details to the complaint you’ve submitted.

As I mentioned there, a lot depends on how the casino explains its cashback rules. If it isn’t treated as a bonus, it’s not clear where a player is supposed to find out about its restrictions beforehand.

It seems perfectly possible to win a larger amount from cashback, and I don’t think that should come as a surprise to the casino. That makes it even more important to establish how cashback is covered in the rules and what information was actually available to you before you played.

Unfortunately, the casino holds an Anjouan licence, and our experience with the ADR services associated with that licensing system hasn’t been very encouraging. The casino’s Safety Index on our website is also getting close to zero because of unfair terms and its overall treatment of players. Taken together, I have to admit this doesn’t look very promising. Still, let’s see what can be clarified through your complaint.