On August 15, 2026, my friend and I placed bets from our separate Rainbet accounts on the Genclerbirligi vs. Fenerbahce match. We both bet on Fenerbahçe to win. I placed a $1,300 bet, and my friend also placed a $1,300 bet. We both support the same team and trusted our team, so we decided to place the same bet.
After the bet was settled, our balances increased to around $3,100 each. We played some slots afterward and then submitted withdrawal requests. My friend received his withdrawal, but mine still had not arrived after several hours.
Because of this, I contacted live support. They asked me to complete all verification procedures. I submitted everything they requested, including my personal information, ID documents, selfie, bank statements/payment records, etc. All of my verification levels were successfully completed and approved.
About five minutes later, I was suddenly logged out of my account. Live support told me, "Multiple account usage has been detected, and your account has been permanently closed." They then ended the support conversation without even giving me a proper opportunity to explain the situation.
I emailed Rainbet regarding the approximately $3,100 remaining in my account, and I was told that the money would not be returned to me.
So now I have some questions for everyone:
Am I guilty simply because my friend and I placed bets together?
Are we guilty because we both bet on the exact same team to win? We didn’t even bet on opposing sides of the match.
We did not use any bonuses, exploit any loopholes, or take advantage of any system. We simply took a risk with our own money and placed bets. How does that justify confiscating my entire balance?
And if our bets had lost, would Rainbet have refunded our money because we supposedly violated the rules? Of course not. If we lose, the money goes to the casino and there is apparently no problem — but when we win, suddenly there is a problem?
I have emailed Rainbet asking them to at least return my original deposited/bet amount, but I am not receiving a response.
I am requesting that Rainbet return the funds remaining in my account. At the very least, return the money I originally put at risk. Locking my entire balance and simply saying that none of it will be returned is completely unreasonable.
RainBet acc name: Sergenbey
