Betco.ag Software provider carrying out audit/review of win

Hello,

I have won  $29.8k USD at betco.ag

I have deposited and withdrawn alot from this casino before over the last couple of years via crypto. They have paid me on my last withdrawal $10k usd in LTC just weeks ago.

Now my recent biggest win of $29.8k they are telling me the software provider is carrying out a routine audit / review of my win due to my activity.

I have not used any bonus, it was all won with my money on live roulette.

It has now been 10 days since I instructed them to withdraw my money and then them telling me its now under review.

Im getting nowhere with their live chat they just keep telling me no updates and nobody is responding to my support emails either.

Usually withdrawals are same day it's requested within hours processed and recieved.

Any suggestions or help welcome?

Thanks

Hello, congratulations on those winnings.

I'm sorry to see that the withdrawal appears to be problematic, however. I tried to learn more about this casino in our system, but unfortunately it seems it has not been reviewed, which means I have no history to work with. At least I can say that the website itself does show the usual scammy patterns, at least not upon quick browsing. Moreover, you withdrew there a week ago; that's a promising sign. I would assume that you may have hit a certain winning threshold upon which the casino initiates deeper checks, or perhaps the game provider was invited to confirm the legitimacy of your winnings. It's not that unusual these days and takes some time. The most challenging part for both sides seems to be when the provider is investigating and the casino has no update along the way, which kind of means that the player feels like nothing has been happening and no one cares. That's a perfectly valid feeling. I have no clues whether this is what has been going on here, but it's a possibility.

You said the review started 10 days ago, and we do not know the exact nature of the check or its complexity, but one thing is usually certain: winnings can be processed only upon the check being concluded in the favor of the player.

So, I suggest staying in touch with the support, keeping us posted here, and if the winnings are associated solely with casino games, considering a complaint against the casino—it never hurts to be prepared, and I understand you could use someone at your side. Well, that's where the complaint mediators come in.

Feel free to browse details, please: https://casino.guru/guide/complaint-resolution-instructions

Ask anything that comes up; I'll get back to you.

I've had withdrawals delayed after bigger wins before, even without using any bonuses, and support couldn't tell me anything except that it was "under review". It's definitely frustrating, especially when smaller cashouts were processed within hours. I wouldn't panic just yet after 10 days, but I would keep asking support for updates every couple of days and save all your chat logs and emails just in case. Hopefully it's just the provider taking their time and not something more serious.