“Hit the Woodwork” Bet

Dear Casinoguru Team,

I am submitting a complaint regarding my bet on [Cagliari vs Lazio, Date, Market: "Hit the Woodwork / Ball to Hit the Post"] placed at 1xBet.

During the game:

A corner was taken, and the attacker struck the ball with a header.

The ball hit the goalpost and then changed direction, going outside the goal.

No goal was scored.

According to official statistics from SofaScore, Hit the Woodwork: 1 (Cagliari).

Football rules and standard statistical conventions state:

A ball hitting the post or crossbar counts as woodwork.

Whether the ball stays in play or goes out does not affect woodwork status.

No goal was scored → bet conditions are fulfilled.

However, 1xBet has refused to pay, claiming that a woodwork bet only counts if the ball does not leave the field of play. This interpretation is inconsistent with official statistics and football standards.

I kindly request CasinoGuru to review this case and assist in securing my rightful winnings. I can provide:

Video evidence of the incident

SofaScore screenshot confirming woodwork

Thank you for your assistance.

Sincerely,

Sirojiddin

This was also marked as the ball hitting the post in 1xBet’s own statistics.

1xBet must provide the exact official statistical source, or accept the bet result based on official statistics. I request that 1xBet complies with the official football statistics rules.

Hello, I'm truly sorry to say that, but we are unable to investigate sports betting-related issues. Our review and complaint process—basically all our content is only about the casino branch.

In my opinion, the casino representative won't get involved here either. But we shall see, of course.