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I made a deposit of 20€ via Revolut. The money was not credited to my account, and after I contacted support, they blocked my account.

Направих депозит от 20€с Revolut. Парите не бяха заредени в профила ми, а след като писах на подръжка, блокираха акаунта ми.

Dear emilpersefona, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to veronika.l@casino.guru? Could you kindly specify the reason why the casino blocked your account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Veronika

Yes, this was my first deposit. I don't know why my account is blocked.

Да, това беше първия ми депозит. Не знам каква е причината акаунта ми да е блокиран.

The money was credited to my account so I am canceling my appeal

Парите бяха заредени в акаунта ми, така че отменям жалбата си

Dear emilpersefona,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru