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I had a terrible experience with MGM Vegas online casino. After meeting all the required playthrough and providing all the necessary documents, they are refusing to pay me my winnings. At first, they told me that my water utility bill is an acceptable document for verification purposes, but after I provided it, they changed their stance and claimed that it's not sufficient.
I strongly believe that they are using this as an excuse not to pay me because I won off a no deposit bonus code. It's incredibly frustrating because I followed all their rules and played fair and square, yet they are not honoring their end of the deal.
Their customer service has been unhelpful and unresponsive, and it's evident that they don't value their customers. I wouldn't recommend anyone to use their services, and I caution others to be wary of their shady business practices. Save yourself the trouble and go elsewhere for your online casino needs. And they operate without a license so there's no regulation I will keep this review up and will be posting more until they honor my withdraw and verify my account. (EDITED TO REPLY TO MGM'S REPLY .... MY NAME IS ROBERT GODINHO MY USER NAME ID IS RWG120283 EMAIL ROBERTWGODINHO@GMAIL.COM) I WILL RETRACT MY NEGATIVE REVIEW AS SOON AS MY ACCOUNT IS VERIFIED
AND HONORED.
I strongly believe that they are using this as an excuse not to pay me because I won off a no deposit bonus code. It's incredibly frustrating because I followed all their rules and played fair and square, yet they are not honoring their end of the deal.
Their customer service has been unhelpful and unresponsive, and it's evident that they don't value their customers. I wouldn't recommend anyone to use their services, and I caution others to be wary of their shady business practices. Save yourself the trouble and go elsewhere for your online casino needs. And they operate without a license so there's no regulation I will keep this review up and will be posting more until they honor my withdraw and verify my account. (EDITED TO REPLY TO MGM'S REPLY .... MY NAME IS ROBERT GODINHO MY USER NAME ID IS RWG120283 EMAIL ROBERTWGODINHO@GMAIL.COM) I WILL RETRACT MY NEGATIVE REVIEW AS SOON AS MY ACCOUNT IS VERIFIED
AND HONORED.
- Nothing positive
- Shady business
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