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The communication is horrible. I had been a vip member for well over a year. I had cashed out multiple times. Sometimes I use a bonus and sometimes I didn’t.
I made a $30 deposit on a day the 30% match is applied, it was automatically applied creating a play-through requirement.
After completing the playthrough required I hit for a little over $600.
They refused to pay me out. They said I had multiple accounts.
Keep in mind that I had made hundreds of deposits, using only one account.
I did host a euchre party around the same time I opened my account, I told everyone about it. My friends are all gamblers. Some of them opened their account that same night.
Only one guy ever made a deposit. He had on,y made a couple and he absolutely didn’t deposit on the same day I hit the $600. So they can’t say I was trying to use bonuses from multiple accounts.
The casino refunded my deposit but not the winnings.
Again, I didn’t enter any type of bonus code. They simply match 30% of your first deposit on Wednesday.
I’ve reached out via chat and via email. The chat folks say I must email, but no one ever responds to any emails.
Choose to play elsewhere
I made a $30 deposit on a day the 30% match is applied, it was automatically applied creating a play-through requirement.
After completing the playthrough required I hit for a little over $600.
They refused to pay me out. They said I had multiple accounts.
Keep in mind that I had made hundreds of deposits, using only one account.
I did host a euchre party around the same time I opened my account, I told everyone about it. My friends are all gamblers. Some of them opened their account that same night.
Only one guy ever made a deposit. He had on,y made a couple and he absolutely didn’t deposit on the same day I hit the $600. So they can’t say I was trying to use bonuses from multiple accounts.
The casino refunded my deposit but not the winnings.
Again, I didn’t enter any type of bonus code. They simply match 30% of your first deposit on Wednesday.
I’ve reached out via chat and via email. The chat folks say I must email, but no one ever responds to any emails.
Choose to play elsewhere
