Yurrbet Casino - Ο λογαριασμός του παίκτη είναι κλειστός και τα χρήματα έχουν καθυστερήσει.

I've been waiting over a month to get my funds withdraw. First the issue was due to KYC. I was verified but as soon as I won, they requested more documents. They wanted a selfie ID, which I sent numerous copies, and waited weeks to get that resolved. Then they wanted proof of address again, as they already approved it. Nevertheless, I sent 3 new bank statements but that also took over a week to get resolved. I was finally able to make a withdraw after a month of headache. I can now withdraw but now it's taking closer to 2 weeks to be processed. In total it's been over a month to cover something so simple. I am KYC verified but after making some money they don't want to pay. Now, I can't even open the website anymore. I've attached a screenshot showing I cant open the site anymore. I've tried multiple devices, browsers and network.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm the total amount you currently need to withdraw?
• What is the current processing rate for your withdrawals?
• Have you registered with the casino from an allowed country?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru