Yukon Gold Casino - Η ανάληψη του παίκτη έχει κατασχεθεί.

I played the VoltedUP Wild Surge game at the Yukon Gold Casino (Casino Rewards), using only real money, without bonuses or free spins.

On 11.01.2026, I started the game session around 9:00 PM and played until approximately 4:00 AM on 12.01.2026.

I started playing with small stakes (1 and 5 euros), then I gradually increased the stakes to 10, 12.5, 25 euros depending on the accumulated balance.

The winnings were obtained progressively, without unrealistic winnings or visible game errors.

in the first game session I reached a balance of 15,000 euros,

from which I requested a withdrawal of 14,500 euros. The withdrawal was initially accepted.

With the remaining amount of 500 euros, I continued to play normally and reached a balance of 8000 euros again. Noticing that the game started to pay less and I dropped to a balance of 5000 euros, I decided to make a second withdrawal.

thus the total value of the requested withdrawals is 19,500 euros.

The withdrawals were initially accepted and marked as being in processing, and I was told that I had to wait for the completion of internal checks.

Later, after the waiting period expired, the casino canceled the withdrawals and I was notified by email that the game provider had reported an alleged technical issue between 08.01.2026-12.01.2026, declaring the bets and results to be invalid.

I would like to mention that during the gaming session I was not informed of any technical issues, the game was available and functional, and the casino continued to allow deposits and active play. The information regarding the alleged technical issue was communicated only after the winnings were obtained and withdrawals were initiated.

I believe that the retroactive cancellation of winnings, after the initial confirmation of withdrawals and without notification during the game, is incorrect.

I request that the case be analyzed and the reasons why my winnings were subsequently invalidated clarified.

Am jucat la cazinoul yukon Gold (Casino Rewards) jocul VoltedUP Wild Surge, folosind exclusiv bani reali ,fara bonusuri sau rotiri gratuite .

in data de 11.01.2026 am inceput sesiunea de joc in jurul orei 21:00 si am jucat pana aproximativ la ora 04:00 in data de 12.01.2026.

Am inceput sa joc cu mize mici (1si 5 euro) ,apoi am crescut treptat mizele 10, 12,5, 25 de euro in functie de soldul acumulat.

Castigurile au fost obtinute in mod progresiv, fara castiguri nerealiste sau erori vizibile ale jocurilor.

in prima sesiune de joc am ajuns la un sold de 15.000 euro,

din care am solicitat o retragere de 14.500 euro. Retragerea a fost acceptata initial.

Cu suma ramasa de 500 euro ,am continuat sa joc in mod normal si am ajuns din nou la un sold de 8000 euro observand ca jocul a inceput sa plateasca mai slab si am scazut la un sold de 5000 euro am decis sa fac o a doua retragere .

astfel valoare toatala a retragerilor solicitate este de 19.500 euro.

Retragerile au fost initial acceptate si marcate ca fiind in procesare , iar mi sa comunicat ca trebuie sa astept finalizarea verificarilor interne.

Ulterior,dupa expirarea perioadei de asteptare, cazinoul a anulat retragerile si am fosta anuntat prin email ca furnizorul joculu ar fi raportat o presupusa problema tehnica in perioada 08.01.2026-12.01.2026,declarand pariurile si rezultatele ca fiimd invalide.

Mentionez ca in timpul sesiuni de joc nu am fost informat despre nici o problema tehnica, jocul a fost disponibil si functional,iar cazinoul a permis in continuare depuneri si joc activ. Informatia privind presupusa problema tehnica a fost comunicata abia dupa obtinerea castigurilor si initierea retragerilor.

Consider ca anularea retroactiva a castigurilor, dupa confirmarea initiala a retragerilor si fara notificare in timpul jocului, este incorecta.

Solicit analizarea cazului si clarificarea motivelor pentru care castigurile mele au fost invalidate ulterior.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino refunded your deposited balance, considering that your gameplay was described as technically invalid?
• Did you notice any unusual behavior while playing the game, such as an unusually high number of winning bets, jackpot wins, or special feature activations?
• Did you switch between different games during your session, or did you play only VoltedUP Wild Surge throughout?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika