Winit Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

Lost lots of money here , started to win and they’ve very slowly paid me back chunks of £4400 I’m now even with the casino but have a balance of £68,000 that I now want to withdraw …

I put a withdrawal for there max amount £4400 on 5th December but heard nothing and no reply’s from there vip manager and the chat just replies the same everyday?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Marleyk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It’s 2 weeks tomorrow my issue is the reviews Iv read on this site are not good , Iv got a £50k plus balance and the max time Iv ever waited was a week, what’s your thoughts on winit casino site ? Should I be worried ?

thanks ******

Dear Marleyk,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No new developments, just same bot like answers on the live chat

Dear Marleyk, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you once again for your patience and cooperation.

last 3 withdrawals all within 10 working days so they paid me £4300/£4200/£4350 between 10 days !

used bank transfer for all of them, same again this time , just seems very strange it’s now been 16 days without a withdrawal and minimal contact

Hello Marleyk,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Marleyk, thank you for your response. Could you please forward your communication with the casino in relation to this issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

Hello,

so far I get automatic reply’s on there live chat, emails stoped about two weeks ago, saying busy month things are slow will pay soon.

live chat says the same pay me soon, they paid me 5 times in November then last payment 3rd December , very strange to of paid me over £20,000 and now stop!

not sure what to do as they just keep saying they will pay and they’ve sent payment reminder to there team, they also run the live chats for Aladdins gold site …

Hello any update ?

Dear Marleyk,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10 cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Winit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Winit Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.

Best regards,

Attila G.