WinGaga Casino - Η ανάληψη του παίκτη καθυστέρησε.

This casino is a complete disaster. The first withdrawal on April 12th, 2026, was supposedly canceled on Wednesday due to a technical error, and on April 13th and 14th, I made two further withdrawals that haven't been processed. I received a €20 bonus at the beginning because I deposited €200, and I wagered that amount in full, totaling €2000 in real money, before requesting the withdrawals. So far, I haven't received anything. I only get empty promises, nothing! Every day they tell me my case is being prioritized, but nothing happens! After all, this involves €4700, of which I have €1000 in withdrawal requests, leaving €3700 in my player account that I still want to withdraw. Strangely, I can't even make a third withdrawal, supposedly due to a technical error. So now I only have two withdrawals left that need to be processed. It's giving me a real headache. That will take at least 5 months.

Dieses Casino ist echt katastrophal. Die erste Abhebung vom 12.04.2026 wurde am Mittwoch angeblich wegen eines technischen Fehlers stornierr und am 13.04 und 14.04 habe ich zwei weitere Abehbungen gemacht, die nicht bearbeitet wurden. Ich habe einen 20 Euro Bonus am Anfang gehabt weil ich 200 euro eingezahlt habe und habe das vollständig mit einem Umsatz von 2000 Euro in Echtgeld umgesetzt und habe dann die Abhebungen beantragt. Bis jetzt habe ich gar nichts bekommen. Ich bekomme nur Vertröstungen sonst nichts!!!! Jeden Tag schreiben die mir, dass mein Fall priorisiert wird aber es passiert nichts!!! Immerhin geht es huer aber um 4700 Euro wovon ich 1000 Euro Abhebungen habe und auf dem Spielerkonto sind dann noch 3700 Euro die ich noch abheben will. Ich kann komischerweise auch keine dritte abhebung mehr machen angeblich wegen eines technischen Fehlers. Und so habe ich jetzt nur noch zwei Bahbeungen die bearbeitet werden müssen. Ich bekomme echt Kopfschmerzen. Das dauert ja dann so mindestens 5 Monate.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Momo7777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Momo7777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yeah, just like at the other casino. Nothing arrived.

Jo genauso wie beim anderen Casino. Es ist nichts angekommen

If you can do anything, please do so, because I've never experienced such long delays. Almost three weeks have passed and still nothing has been paid.

Wenn Sie etwas machen können tun Sie es bitte, weil ich hatte noch nie so große Verzögerungen. Bald sind drei Wochen vergangen und immer noch nichts ist ausbezahlt

Dear Momo7777, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

1. No withdrawal was made.

2. You don't need to upload anything. They do it automatically. However, I still sent all the necessary documents by email.

3. Yes, with a sports betting bonus. I had to wager €2000. And once I converted that into real money, I made withdrawals.

4. Sports betting

• 5. I have screenshots here. Each

5. Every time they say I'll receive it shortly, my payout is prioritized and processed as quickly as possible. But so far, nothing! I feel completely cheated and ripped off.

1. Es wurde keine Abhebung durchgeführt.

2. Man muss nichts hochladen. Die machen das selber automatisch. Ich habe aber trotzdem alle notwendigen Dokumente per Mail geschickt.

3. Ja mit einem Bonus von Sportwetten. Ich musste 2000 Euro umsetzen. Und als ich das in Echtgeld umgewandelt habe habe ich Abhebungen vorgenommen.

4. Sportwetten

• 5. Ich habe hier Screenshots. Jede

5. Jedes Mal sagen die Ich erhalte es Kürze, Meine Auszahlung wird priorisiert und so schnell wie möglich bearbeitet. Aber bis jetzt nichts!!!! Ich fühle mich verarscht und betrogen von vorne bis hinten

Dear Momo7777,

Thank you for your response and the information provided.

To better review your case, could you please send me:

• Screenshots of your pending withdrawals (including dates, amounts, and current status),
• A screenshot of your casino account balance showing the remaining funds.

You can upload them directly here or send them to my email at [email protected].

Thank you very much in advance for your cooperation.

Karla

Actual balance: 3489 euros

Already withdrawn: 1000 euros

First withdrawal: 500 euros withdrawn on 16.04.26.

Second withdrawal: 500 euros on 17.04.26

Please contact the casino directly.

Echtes Guthaben: 3489 Euro

Bereits abgehoben: 1000 Euro

Erste Abhebung: 500 Euro am 16.04.26 abgehoben.

Zweite Abhebung: 500 Euro am 17.04.26

Bitte dann direkt mit dem Casino in Verbindung setzen

Here is the first withdrawal from April 16th.

Hier noch die erste Abhebung vom 16.04

Dear Momo7777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Jana, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Momo7777,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite WinGaga Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Casino Guru,

We are processing this withdrawals and will let you know once completed.

Kind Regards,

WinGaga Team

Dear WinGaga Casino,

Thank you for the update. We would greatly appreciate it if you could keep us informed once the payments for the player are released. Thank you for your continued support.

I'm having massive problems with the verification process. Last Friday, they asked me to complete a verification. I was supposed to upload my credit card details, transaction history, ID, and a selfie next to my ID with the website in the background. I did all of that. Everything was accepted initially, except for the selfie. They didn't clearly state that I needed two selfies showing the back of my ID. And why on earth did the casino's website have to be visible in the background? That's ridiculous and absurd. Just showing my ID next to my face should be enough. After the sixth attempt, it was finally accepted. And then they asked for the transaction history again, even though they'd already accepted it. They're using their power to prevent me from even getting a payout. These stupid verification methods are really getting on my nerves.

Ich habe massive Probleme jetzt bei der Verifizierung. Am Freitag letzte Woche haben die mich aufgefordert eine Verifizierung durchzuführen. Ich sollte meine Kreidtkarte, Transaktionsverlauf, Ausweis und mein Gesicht neben Ausweis mit der website im hintergrund magheb. Das alles habe ich gemacht. Es wurde alles erstmal angenommen außer das mit dem Selfie. Die haben es auch nicht klar geäußert dass man zwei selfies machen muss mit der Rückseite des Ausweises. Und warum zum Teufel musste im Hintergrund die Website des Casinos sichtbar sein??? Das ist doch dumm und schwachsinnig. Es reicht doch einfach der Ausweis neben dem Gesicht. Nach dem sechsten Mal wurde es auch angenommen. Und dann verlangen die wieder den Transaktionsverlauf, obwohl sie denn schon angenommen haben. Also sie spielen mit Ihrer Macht, dass es gar nicht erst zur Auszahlung kommt. Und diese dummen Verifizierungsmethoden gehen mir richtig auf den sack

Dear Casino Guru,

We are currently looking into this matter and will provide an update shortly.

Kind Regards,

WinGaga Team

Why are you doing this to yourself? Can't you just pay me the money without asking for some stupid thing from me? It's been over a month now and still no money. You're being honest, aren't you? Please send the money now, I'm fed up with waiting. Ideally, send the whole amount, around €4,500. This is truly outrageous.

Warum machen Sie überhaupt sowas? Können Sie einfach nicht das Geld mir auszahlen ohne irgendeine dumme Sache von mir zu fordern??? Jetzt ist schon über 1 Monat vergangen und immernoch ist kein Geld da. Sie wollen doch ehrlich sein oder nicht?? Schicken Sie jetzt bitte das Geld ich habe keine Lust mehr zu warten. Am Besten alles also circa 4500 Euro. Das ist wirklich unverschämt

Dear WinGaga Casino,

Thank you for your message. Could you please provide us with an update regarding this matter? Your continued assistance is greatly appreciated.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru,

The player's documents have been successfully verified.

We are processing their pending withdrawal, and they are now cleared to request another one.

Kind regards,

WinGaga Team

Dear Momo7777,

I hope this message finds you well. I wanted to inform you that the casino has confirmed they are currently processing your withdrawal request. You are welcome to submit a request for an additional withdrawal if you wish. Kindly keep me updated once you receive the funds from the casino. I truly appreciate your patience and cooperation in this matter.

I'm back. Wingaga is lying and has canceled my withdrawals. Here's the proof. I've been waiting for my money for five weeks. I owe over €3,000 and would have easily paid it off if Wingaga had released the funds. Now I don't want to wait another five weeks; I want my money NOW. I want the entire €4,500 immediately. They're not even ashamed. At first, I had hope, but I don't anymore. It's infuriating. I completed all the verification, but it cost me time and energy, and now the whole thing starts again. They're canceling it for no reason. I want my money now.

Ich melde mich zurück. Wingaga lügt und hat meine Abhebungen storniert. Hier sind die Beweise. Ich warte seit fünf Wochen auf mein Geld. Ich habe über 3000 Euro Schulden und hätte das locker abbezahlt, wenn Wingaga das Geld ausbezahlt hätte. Jetzt will ich nicht mehr nochmal fünf Wochen warten sondern will mein Geld SOFORT. Ich will die ganzen 4500 Euro sofort haben. Sie schämen sich nicht mal. Erstmal habe ich Hoffnung gehabt aber die habe ich nicht mehr. Es ist einfach zum Kotzen. Diese ganzen Verifizeirung habe ich zwar komplett fertig aber das hat mich Nerven und Zeit gekostet und nun beginnt das Spiel wieder von vorne. Sie stornieren es ohne Grund. Ich will jetzt Geld sofort.

When the hell are you finally going to pay out the money???? You're canceling my two withdrawals instead of processing them for no reason.

Wann zahlen Sie endlich das Geld aus verdammt nochmal???? Sie stornieren meine zwei Abhebungen anstatt sie zu bearbeiten ohne Sinn

I need to add something. Wingaga contacted me by email saying there was supposedly a technical problem. I don't believe that, though. Why don't I have any problems with payouts from other betting providers? This is the second time now that it's due to technical issues. They requested countless documents for verification. And then the payout couldn't go through because of technical problems. What kind of nonsense is that? Besides, it's not my problem. As a casino, it's your responsibility to transfer the funds on time and not cancel them after five weeks because of technical issues. What kind of outrageous behavior is that?

Ich muss mich ergänzen. Wingaga hat sich per Mail gemeldet dass es angeblich ein technisches Problem gab. Das glaube ich aber nicht. Wieso habe ich mit anderen Wettanbietern keine Probleme mit der Auszahlung???? Das ist auch jetzt das zweite Mal, dass es wegen technischen Problemen ist. Sie haben unzählige Dokumente angefordert zur Verifizierung. Und dann ist es wegen technischen Problemen nicht zur Auszahlung gekommen. Was ist das denn bitte für ein Unsinn. Außerdem ist es ja nicht mein Problem. Sie als Casino haben die Aufgabe die Gelder pünktlich zu überweisen und nicht nach 5 Wochen zu stornieren wegen der Technik. Was ist das bitte für ein unverschämtes Verhalten??

Dear Momo7777,

Your recent withdrawal was declined by your payment provider.

We are processing you pending withdrawals and if this occurs again, we recommend trying a different bank account or payment method to complete your transaction.

Kind Regards,

WinGaga Team

I've switched to a different method now, but I've had enough. If this method doesn't work, then it's the casino's fault. Because I've waited seven weeks, and that's unacceptable.

Ich habe jetzt eine andere Methode genommen, aber es reicht jetzt langsam. Wenn es mit dieser Methode nicht klappt dann ist das Casino daran Schuld. Weil ich habe 7 Wochen gewartet und das geht nicht.

Hello Momo7777,

We would like to update you that due to Jana, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jana has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jana will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Momo7777,

could you please keep us updated whether you have received the payment from the casino? You assistance is greatly appreciated.

Dear Momo7777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru