Wettson Casino - Το αίτημα κλεισίματος λογαριασμού του παίκτη έχει καθυστερήσει.

Trying to close account they have demanded I fill in a form which doesn't work. I simply want account closed

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Buster642008,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

I want to close account because their bonus terms are totally unfair

Thank you for your reply. I would like to clarify that our Complaint Resolution Centre assists only with self-exclusion requests related to gambling addiction, not with regular account closures. If you simply want to close your account due to bonus terms or other personal reasons, this is something you would need to handle directly with the casino.

Alternatively, if you do not wish to play, the simplest solution is to stop visiting the casino’s website. Promotional emails or notifications can usually be unsubscribed from or marked as spam if you no longer wish to receive them.

I hope this clarifies our scope of assistance.

I asked to self exclude but they have been unhelpful. I explained their online form doesn't work and I don't have a printer to print form

Please forward me the account closure requests you sent to the casino, along with the casino's responses, at [email protected]. Thank you for your cooperation.

Dear Buster642008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Buster642008,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika