Vegastars Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I am fully verified with Vegastars. Everytime I try to withdrawl they cancel it. All my details are correct as I have withdrawn $2000 before. They keep saying they will refer it to the appropriate team and get back to me, but they never do.

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Dear Fastwhisper,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for reaching out. The full ammount I am trying to withdrawal is now $1100 dollars. My main concern is that Vegastars is cancelling my withdrawls repeatedly. It seems to be a ploy to make me gamble it rather than withdraw it. $900 seems to be sitting there ready to be paid out. The last five times I have tried to withdraw the last $200 they keep canceling it and putting it back on my account with no reason.

I will wait the two weeks and see if the pay me my money. Thanks again

Dear Fastwhisper,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They keep sending me round in circles. Its the same generic replies. I have a $500 and a $200 withdrawl pending since the 6th of January. I have a $100 withdrawl that they keep cancelling after I initiate the withdrawl. $800 owing all up now as I did re deposit some (which I'm guessing is their goal). I have attatched screenshots of the PDFs I have sent them. This is now beyond frustrating as I need to pay bills with these funds.

Every time I initiate a cashout, these are the emails I recieve.

-The initial cashout request.

-Then a few hours later its 'Cashout Succes'

-Immediately followed by 'Cashout Cancelled'

No explination. This process gets repeated continuously.

Dear Fastwhisper,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila