UnlimLuck Casino - Ο παίκτης ισχυρίζεται ότι η πληρωμή καθυστέρησε.

I requested a withdrawal of £400 from UnlimLuck on 30/09/2025 I have sent all required verification and provided all requested documents. The casino support keeps giving me the same response: "wait 3 business days."

The 3-business-day period has now passed, but my withdrawal is still pending. I have emailed support and contacted live chat several times with no clear update, no transaction reference, and no timeframe for release.

I believe the casino is deliberately delaying my withdrawal. I am requesting assistance to ensure my funds are released promptly. I can provide screenshots of my withdrawal request, live chat logs, and verification documents as evidence.

I am willing to consider this complaint resolved immediately if the casino releases the withdrawal without any further delay.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

My withdrawal has finally be processed after nearly two weeks. I kindly asked how long this will not take to be recieved and if the transfer was via sepa and for a transaction ID I was told this is confidential and they cannot tell me! I won’t be using them again as they are absolutely awful

Dear Allenk1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Allenk1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Allenk1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika