UnlimLuck Casino - Η ανάληψη του παίκτη καθυστερεί και η επαλήθευση του λογαριασμού είναι προβληματική.

Good afternoon, I’ve been trying for almost two months to verify my account and withdraw money from this casino, and it’s impossible. I’ve already sent all the requested documents, but then they cancel the withdrawal, ask for them again, and tell me to wait three days. I just submitted another withdrawal request today, but it’s been like this for two months now.

I’ve already sent my credit card, a selfie, bank statements (now they’re even asking for bank statements from February until now), and I’ve sent proof of address again. Everything!!

Now they’re asking for that specific statement—I even went to my bank to get it—but I already know they’re going to cancel it again.

I’m sick of this—I’m even starting to have a mental breakdown.

I really need help.

Attached are all the statements I just sent!!

Boa tarde, eu estou há quase 2 meses para tentar verificar a conta e tirar o dinheiro neste casino e é impossível. Já enviei todos os documentos solicitados, depois cancelam o levantamento, pedem novamente e dizem para aguardar 3 dias. Agora efetuei o levantamento hoje de novo, mas é nisto há 2 meses.

Já enviei CC, selfie, extratos bancários(agora até pedem extrato bancário de fevereiro até agora) e eu enviei novament.e Comprovativo morada. Tudo!!

Agora estão a pedir esse tal extrato ,até já fui ao meu banco buscar, mas já sei que vão me cancelar d enovo.

Estou farto disto até psicologicamente estou a entrar num esgotamento.

Preciso mesmo de ajuda.

Em anexo envio todos os extratos que enviei agora!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with UnlimLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please post a screenshot of your payout request?
• Were your other documents approved? Is verifying your payment method
• Is the deposit made to the casino among the list of transactions in the bank statement you shared with us?
• Is your income included among the incoming transactions on these bank statements?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas