Tuurikasino Casino - Ο λογαριασμός του παίκτη έχει κλείσει χωρίς αποδεικτικά στοιχεία.

Hello,

I made a 300 euro deposit to TuuriCasino on 16 July 2026. I claimed the 100% casino bonus and started playing. After the wager my balance was 7541. I played only 2 casino games (neither of those games were banned) and I only used 5e bet. When I tried to make a withdrawal they closed my account and I can't get in. Afterwards I received this kind of email:

"After a detailed review of your account transactions, we have identified a pattern of activity that is consistent with ( General Promotion Terms and Conditions ) campaign abuse. Specifically, in accordance with Section 2.4 and Section 14.2 of our General Terms and Conditions .

The review determined that your gaming behavior was part of a pattern involving accounts that exhibited similar characteristics, such as coordinated account creation, identical gaming behavior, consistent betting patterns, and use of promotions in a manner that we reasonably believe constitutes abuse of our promotional offers.

In accordance with our terms and conditions, we have therefore closed your account, voided any winnings you have made and refunded your original deposit. This decision was made based on a review of your account activity and is final."

But I don't understand how I have broken those rules and they don't give me any kind of evidence about it. I guess that they just found similarities about my Gaming style to some kind of "group" and now I don't get my withdrawal because of that. So what should I do? I can't upload any evidence because I can't get in to my account but I will if they open up my account!

Hi,

I made 300 euro deposit to TuuriCasino on 16.7.2026. I claimed the 100% casino bonus and started playing. After the wager my balance was 7541. I played only 2 casino games (neither of those games were banned) and I only used 5e bet. When I tried to make a withdraw they closed my account and I cant get in. Afterwards I received this kind of email:

"Tilitapahtumiesi yksityiskohtaisen tarkastelun jälkeen, havaitsimme toiminnassasi menettelyä, joka on yhdenmukainen (Yleiset kampanjoiden säännöt ja ehdot) kampanjoiden väärinkäytön kanssa. Erityisesti kohdan 2.4 sekä yleisten käyttöehtojemme kohdan 14.2 mukaisesti.

Tarkastelussa todettiin, että pelikäyttäytymisesi oli osa toimintamallia, johon liittyi tilejä, joilla ilmeni samankaltaisia piirteitä. Kuten koordinoitu tilien luominen, identtinen pelikäyttäytyminen, yhdenmukaiset panostusmallit sekä kampanjoiden käyttö tavalla, jonka arvioimme kohtuullisin perustein olevan kampanjatarjoustemme väärinkäyttämistä.

Ehtojemme mukaisesti olemme tämän vuoksi sulkeneet pelitilisi, mitätöineet saadut voitot ja palauttaneet alkuperäisen talletuksesi Tämä päätös tehtiin tilitoiminnan tarkastelun perusteella, ja se on lopullinen."

But I dont understand how I have broke those rules and they dont give me any kind of evidence about it. I guessing that they just found similarities about my gaming style to some kind of "group" and now I dont get my withdraw because of that. So what should I do? I can not upload any evidence because I cant get in to my account but I will if they open up my account!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Hi,

I can send you the screenshot via email for the welcome offer. Just let me know if you need it! But here is an affiliate link for the bonus so you can get better view about the bonus I used. It was the first deposit bonus (100% up to 300e).

https://kasinoseta.com/kokemuksia/tuuri-kasino/

First I played Wild West Gold with 5 euro bet. After that I played Sweet bonanza with 5 euro bet. I think I did not play any other game if I remember correctly. And I did not do any "changes" during the bonus play.

I don't think that there is possibility of that IP address thing...

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

Dear casinoplayerman22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

I sent you those email conversations via email.

Hello casinoplayerman22,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear casinoplayerman22,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Tuurikasino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.