Trino Casino - Τα κέρδη του παίκτη κατάσχονται.

Good afternoon,

I've been playing on this platform and over the days I've managed to win 5500 euros, which have not been paid out to date.

today i came across an email saying that these winnings are blocked because it has to do with the provider of the game i played.

this is a crime and i want to know what i can do and all the ways i can get my money back. I need this money and I've invested a lot too

Honestly, the platform is very dubious

and I have all the proof.

Boa tarde,

joguei nesta plataforma onde ao longo dos dias consegui obter um ganho de 5500 euros que ate agora nao me foram pagos.

hoje deparei me com um email em que diz que estes ganhos estao bloqueados pois tem de ver com o provedor do jogo que joguei.

isto é um crime e quero saber o que posso accionar e todos os meios para poder rever o meu dinheiro. Necessito desse dinheiro e investi bastante tambem

Sinceramente muito duvidosa a plataforma

e tenho todas as provas.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Trino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How were you informed that the winnings you achieved would be paid out to you?
• Did the casino return your deposit?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the reasons not to pay you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

On the 18th I was told that my withdrawals of up to 1,000 euros would be paid, but so far nothing has happened because they say that everything is on standby because it has been reviewed by the game provider.

Dia 18 foi me informado que seriam pagos meus saques até 1000 euros que até agora nada pois dizem que está tudo em standby porque foi para revisao do provedor do jogo

I always made deposits, played and won for a week and a half and I always tried to withdraw my winnings and then the complications started, they paid the first two withdrawals and now I have 5500 euros to withdraw and nothing. I put a lot of money in deposits and now this whole movie

Eu fiz sempre depositos joguei e ganhei ao longo de uma semana e meia e sempre tentei tirar meus ganhos e aí começou as complicaçoes pagaram os primeiros dois saques e agora tenho 5500 euros para conseguir retirar e nada. Coloquei bastante dinheiro em depositos e agora todo este filme

My entire playthrough has been without bonuses because I know they have a high limit for achieving real value

Todo o meu percuso de jogo foi sem bónus por saber que eles tem o limite alto para atingir valor real

I've been waiting since the 15th, if I didn't need the money I wouldn't play and now this?

I really need my money.

I've won my money playing in some games, what they're doing is illogical and without any prior warning.

Desde dia 15 á espera, se nao precisasse do dinheiro nao jogava e agora isto?

preciso mesmo do meu dinheiro.

Ganhei o a jogar em alguns jogos nem tem lógica o que estão a fazer e sem qualquer tipo de aviso prévio

I've played on several platforms and this has never happened...

How does this house have such a high value? It's impossible... I think it's a ploy to avoid making payments.

Ja joguei em várias plataformas e isto nunca aconteceu…

como esta casa tem um valor tao alto?? É impossivel…para mim são manobras para não fazer pagamentos.

So far the situation has remained the same.

I'm fed up because I think they're doing all this just to get out of paying me.

Até agora a situaçao mantem se igual.

estou saturada pois penso que eles estao a fazer isto tudo so para nao me pagar

We are still waiting and without any help to solve this kind of problem. I'm really beginning to think that they don't want to pay me the rest of the money and are pulling all these stunts!

Continuamos na espera e sem qualquer tipo de ajuda para resolucionar este tipo de problema. Começo mesmo a achar que eles nao me querem pagar o restante dinheiro e estao a fazer estas manobras todas!

Is there a legal body I can contact? Because as I've played in several games, when they send it to the ombudsman, it won't be just for one, that's for sure. It's a large amount, but it's nothing extraordinary to ask for anything. I still think it's all just a ploy to avoid paying the rest of the amount, since the withdrawal of 500 + 500 that they paid me was taken by force, so to speak, and it took them days to pay it! Obviously I'm to blame for having played on a relatively new platform.

I no longer have the slightest patience to be in the chat and the answers are automatic as well as in the email. I asked for proof of how they sent my game activity to the provider and they didn't even send it. Can you believe this is a credible site? Even so? With automatic replies and when you ask for proof they don't even reply? Something very strange is going on and I believe that future complaints will accumulate about this casino!

ha algima parte judicial que eu possa contactar? Pois como joguei em vários jogos eles ao enviarem para o provedor nao vai ser só para um de certeza.é um montante elevado mas nao é nada de extrodinário para requer seja o que for. Continuo a achar que tudo nao passa de uma manobra para nao pagarem o resto do valor , já que o saque que me pagaram de 500 + 500 foo tirado a ferros assim dizendo e demoraram dias para pagar! Obviamente que a culpada sou eu de ter jogado numa plataforma relativamente nova.

já nao tenho a minima paciencia para estar no chat e as respostas serem automaticas bem como no email. Pedi uma comprovativo em como enviaram a minha atividade do jogo para o provedor e nem se quer enviaram. Acreditam que é um site credivel??? Mesmo assim?? Com respostas automaticas e quando se pede alguma prova nem respondem?? Algo de muito estranho está a acontecer e acredito que futuras queixas se acumulem sobre este casino!

Thanks for your replies and the update.

• Has the casino processed some or all of your winnings?
• If you believe our intervention is still necessary, kindly confirm how much you managed to pay out already, the withdrawal amount currently pending, and the amount left to withdraw.

Looking forward to your reply.

They haven't paid me the full amount yet, and I still have a lot of outstanding money to collect.

Ainda nao me pagaram o valor todo ainda tenho muito valor pendente para ser levantado.

If you believe our intervention is still necessary, kindly confirm

1. How much have you managed to pay out already?
2. What is the current pending withdrawal amount?
3. What is the amount left to withdraw?

Dear fiwuipa87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm still waiting for full payment

Ainda estou a aguardar o pagamento total

Could you please provide the specifics I requested earlier so we may assess the situation?

Looking forward to your reply.

Dear fiwuipa87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru