Tooniebet Casino Ontario - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

ive been with this casino for months. I had to verify to even start playing. I finally got a win of $1000. I requested a withdrawal on Sunday and was told within 24 hours or less it would be processed. Yesterday I spoke to a live agent and they said they would expedite it and I would get it less than 24 hours it’s now been two days and I still don’t have my winnings. To top it off now my deposit has also been « restricted by operator ». I checked the verification tab and nothing is needed. Looking online there’s several complaints about this casino and I just want my winnings at this point. Speaking to live agents feels like I’m speaking to bots , it’s the same generic answers over and over.

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Dear jenny178,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The issue is they keep telling me I will get it within 24 hours and now it’s 5 days later. They have also restricted my account where I cannot play any game , deposit or any further withdrawal. I’ve asked to speak to a manger and no one gets back to me.

Dear jenny178,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi.

still no withdrawal. It’s been two weeks. All they keep saying is that my account is still under review, after feeding me lies that I would get it within 24 hours since two weeks ago.

Dear jenny178, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

I have emailed you !

Why do I feel like nothing will be done from this . The casino is still dodging me and I still never got my $1000

Dear jenny178,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear jenny178,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Tooniebet Casino Ontario outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

recently I asked them to close my account and send me my balance of $1000 via Interac etransfer and they said they were working on it and still nothing

Dear jenny178,

so far I have not received any response from the casino. Once I do, I will let you know.

Please, should you have any news, let me know as well.

Thank you in advance