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Regarding delays in withdrawals from TEDBET and inadequate support

Main text:

I applied for a withdrawal from TEDBET to Jeton on January 23rd, but up until now (February 3rd), the money has not arrived even once.

I have contacted customer support many times, but I always receive the same standard response that "The finance department is currently investigating and waiting for a response," with no specific reason for the delay or any indication of when the issue will be resolved.

In addition, when I checked with Jeton's support, which is a payment method, I received the following message:

We have received a response that "there has been no remittance data or pending deposits from TEDBET since the 23rd." Based on this, we believe it is highly likely that the casino is not processing the remittance properly or is providing false information.

I have been using bank withdrawals until now, and this is my first time using Jeton, but I have already completed my identity verification (KYC) and have not engaged in any violations of the terms and conditions.

It is extremely troubling that our funds have been tied up for so long.

Also, in the chat, false information was given that this was in violation of the rules regarding chat content to third parties.

The conversation in the chat indicated that the information had not been shared with the finance department, so support does not know what they are investigating or why there is a delay.

We would like to ask CasinoGuru to intervene and investigate the matter to ensure that the funds are deposited promptly.

Clarification of desired solution: (return of funds)

TEDBETからの出金遅延およびサポートの不適切な対応について

本文:

1月23日にTEDBET（テッドベット）からJeton（ジェトン）へ出金申請を行いましたが、現在（2月3日）に至るまで一度も着金していません。

これまで何度もカスタマーサポートに問い合わせましたが、常に「財務部門で調査中であり、返答待ち」という定型文が返ってくるのみで、具体的な遅延理由や解決の目処については一切開示されません。

また、私自身で決済手段であるJetonのサポートへ確認したところ、「1月

23日以降、TEDBET側からの送金データや保留されている入金は一切存在しない」との回答を得ております。このことから、カジノ側が適切な送金処理を行っていない、あるいは虚偽の説明をしている可能性が高いと考えています。

私はこれまで銀行出金を利用しており、今回初めてJetonを利用しましたが、本人確認（KYC）は既に完了しており、規約違反に当たる行為も一切ありません。

長期間にわたり資金が拘束されており、非常に困惑しています。

またチャット内では、第3者へのChatの内容等規定違反となっています、とうその情報を言いました。

Chat内の会話では、財務部門と共有もされていないとのことで何を調査してなぜ遅延しているのかもサポートが分かっていない状況です。

CasinoGuru様の介入により、迅速な着金がなされるよう調査と交渉をお願いいたします。

希望する解決策の明確化: （資金の返還）

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika