Stake Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I registered with Stake.games, completed the full verification process, uploaded all required documents, and deposited $500 in Dogecoin. After placing just 5 tennis bets, my balance increased to approximately $830. Shortly thereafter, my account was suddenly limited. I placed my bets fairly and honestly because I genuinely enjoy tennis and sports betting. I have not violated any platform rules or terms of service. I am fully prepared to provide any additional documents or complete any further verification if necessary. I simply want to withdraw my lawfully won funds. I have been awaiting a resolution since May 6, 2026. I have contacted Stake support several times regarding this issue, but unfortunately, I have only received generic, templated responses, and in some cases, no response at all from the relevant team. I hope the Stake team will respond publicly and help resolve this issue as soon as possible.

Я зарегистрировался на Stake.games, завершил полный процесс проверки, загрузил все необходимые документы, и положил $500 в Dogecoin.After разместив всего 5 спортивных ставок на теннис, мой баланс увеличился примерно до $830. Вскоре после этого мою учетную запись внезапно ограничили. Я делал ставки честно и честно, потому что мне искренне нравятся ставки на теннис и спорт. Я не нарушал никаких правил платформы и условий обслуживания. Я полностью готов предоставить любые дополнительные документы или завершить любую дальнейшую проверку, если это необходимо. Я просто хочу забрать свои законно выигранные средства. Я жду резолюции с 6 мая 2026 года. Я несколько раз обращался в службу поддержки Stake по этому вопросу, но, к сожалению, я получил только общие шаблонные ответы, а в некоторых случаях вообще не получил ответа от соответствующей команды. Я надеюсь, что команда Stake ответит публично и поможет решить эту проблему как можно скорее.

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Dear ert3465,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ert3465,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. Yes, that happens sometimes — the selfie and identity verification are approved quickly, while proof of address takes longer. Usually, address documents are reviewed manually, so the process can take anywhere from a few hours to several days, depending on the service.

Dear ert3465,

Thank you for your reply.

I am sorry, but I am not sure I fully understand your latest message.

Could you please clearly confirm whether you have already received your funds from the casino?

If not, please let us know whether your account is still under verification, whether the withdrawal is still pending, and what amount is currently waiting to be withdrawn.

Thank you in advance for your clarification.

Karla

Hello again,

I apologize for my previous message; it was sent by mistake.

I have already completed the verification process through Alchemy Veriff, and my identity was successfully verified. After that, I re-uploaded the required documents as requested, but I have not received a response yet.

The screenshot I attached is current and reflects the latest status. You can review it if needed. If any additional documents are required, I am ready to provide them.

I would appreciate it if you could check the status of my application.

Thank you.

Dear ert3465, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

1. I have never withdrawn money from this account before. This was my first withdrawal request.

2. If you look at the screenshot, you can see that I passed identity verification using my driver's license (green checkmark).

3. Without a bonus — just my own money.

4. I have attached a screenshot of the correspondence here. You can take a look.

Dear ert3465,

Thank you for your response and for clarifying the information.

To help us better understand the current situation, could you please provide a screenshot showing the current status of your withdrawal request in your casino account, including any pending amount waiting to be paid?

Additionally, please share any communication you have had with the casino regarding the delayed withdrawal, such as emails, chat transcripts, or screenshots of conversations with support.

You may attach the screenshots directly to this complaint thread or send them to my email address at [email protected].

Thank you very much in advance for your cooperation.

Karla

Hi. I have sent the screenshots to your email.

Hi. I have sent the screenshots to your email.

Dear ert3465,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Stake Casino representative to join this conversation.

Dear Stake Casino,

Could you please provide clarification regarding this case?

Thank you in advance.