Spinsy Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Hello,

I'm familiar with this casino from before and had the same issue once, where my withdrawals were only confirmed with the help of Casino Guru. Now I have the same problem: the casino is once again not adhering to its withdrawal conditions, which are clearly stated in their terms and conditions that a withdrawal will be processed "within" 1-3 business days. I have three withdrawals totaling €500 (that's the maximum I can currently withdraw). The first was requested on August 18, 2026, meaning the 1-3 business day timeframe has once again been exceeded. I'm familiar with this tactic and am requesting help because I know Spinsy deliberately takes its time to tempt players to gamble their winnings. I won't make that mistake this time and am asking for help. The casino is not following its terms; my winnings of €9,502.50 are rightfully mine, and it's only fair that the casino adheres to its own terms and conditions. Please help with my withdrawals and the other issues...

Account verification is not the problem, as you can see in the pictures.

Hallo,

Ich kenne diese Casino von früher , und hatte schon mal den gleichen Fall, wo mann mir erst mit Hilfe von casino guru meine Auszahlungen bestätigt hatte.Nun habe ich dasselbe Problem, dass Casino hält sich schon wieder nicht an seinen Auszahlungsbedingungen, was auch bei denen in den allgemeinen Geschäftsbedingungen steht, dass eine Auszahlung " innerhalb " von 1- 3 Werktagen bearbeitet wird. Ich habe insgesamt drei Auszahlungen in Höhe von 500 €( mehr geht erst mal nicht) , die erste wurde beauftragt am 18.08.26 , bedeutet die 1-3 Werktagen wurden hiermit wieder nicht eingehalten. Ich kenne diese Masche schon und bitte um Hilfe, da ich weiß, dass sich Spinsy bewusst viel Zeit nimmt, damit man in Versuchung gerät, seinen Gewinn auszuspielen. Diesesmal mache ich diesen Fehler nicht und bitte um Hilfe, das Casino hält sich nicht an seinen Bedingungen, mein Gewinn von 9502,50 € steht mir zu und es ist nur fair, wenn dass Casino sich an seinen eigenen Geschäftsbedingungen hält.Bitte um Hilfe,meiner Auszahlungen und den weiteren..

Eine Verifizierung vom Konto ist nicht das Problem, dass sieht man auch auf den Bildern.

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Dear 10591,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear 10591,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear 10591,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru