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I tried to deposit 4-5 times but it didn't work. My balance was 0€. The next day I had to pay back 750€. What I did was why would I have to pay back 750€ if my balance was 0€.

Ich habe versucht 4-5 mal Einzuzahlen hat nicht Geklappt meine Balance war 0€ am nächsten tag musste ich 750€ Zurückzahlen was ich getan habe Wieso müsste ich 750€ Zurück zahlen wenn meine Balance 0€ War

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

To help us better understand your situation and work towards a resolution, could you please provide the following details:

• Have you contacted the casino's customer support regarding this issue?
• Could you clarify what you mean by saying that you had to pay back €750 to the casino? Do you have any communication with their customer support that explains this? If so, please forward it to me at [email protected].
• What payment method did you use for your deposit attempts?
• How much money did you try to deposit?
• Have you successfully made deposits into this casino before?
• Were there any error messages displayed when you tried to deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

I tried to deposit and my balance was still 0 euros then I tried to deposit more often my balance was 0 euros and the next day I had to transfer 750 euros back even though I had 0 € balance

Ich hab versucht Einzuzahlen und meine Balance war immer noch 0 Euro dann hab ich versucht öfters einzuzahlen meine balance war 0 euro und am nächsten tag müsste ich 750 euro zurück überweisen obwohl ich 0 € balance hatte

Could you clarify what you mean by saying that you had to pay back €750 to the casino? Do you have any communication with their customer support that explains this? If so, please forward it to me at [email protected].

I only tried to deposit 3 times, it didn't work, nothing was debited from my account, the balance was 0 € when I tried to deposit, the next day they sent me an email saying I should pay back 750 €, I then transferred the 750 € even though I only tried to deposit 3 times 50 € and it didn't work, the balance was 0 € after the 3 deposits

Ich habe nur versucht 3 mal Einzuzahlen Es ging nix bei mir wurde nix abgebucht Balance war 0 € Wo ich versucht habe Einzuzahlen Am Nächsten Tag haben die mir eine Email geschickt dass ich 750€ zurückzahlen soll Habe dann die 750€ Überweisen obwohl ich nur versucht habe 3 mal 50€ Einzuzahlen habe und es nicht ging balance war 0€ nach den 3 Einzahlungen

I have not received any emails from you yet.

Could you please forward the email you received from the casino requesting a €750 transaction to [email protected]?

It was on 2022. The support team sent me an email a week ago and said we'd already discussed everything, that it was all resolved, even though I was the one who had to transfer €750 without ever having a balance. "It would be like someone emailing you to transfer €750 to me. That's what they did to me."

Es war am 2022 Meinten die im Support die haben mir dann eine Email vor 1 Woche geschickt und die sagten wir haben schon alles besprochen dass es geklärt wurde alles obwohl ich derjenige bin der 750€ Überweisen müsste ohne jemals eine Balance gehabt zu haben. "Das wäre als wenn jemand dir per Email Schreibt überweise mir 750€ So haben die es mir mir gemacht"

To clarify, the casino asked me to transfer 750€

I only had 150€ in my account

I tried 3 times to deposit 50€ but it didn't work and the balance was always 0€

I then owed my parents €750 because they transferred it back.

Um es Klarzustellen Das Casino hat von mir eine Überweisung von 750€ gefordert

Ich hatte nur 150€ Auf mein Konto

Habe 3 mal versucht 50€ Einzuzahlen ging nicht immer 0€ Balance

Hatte dann 750€ Schulden bei meinen Eltern weil die es zurück überweisen haben.

Thank you for your messages. Unfortunately, based on the information you have provided so far, we are unable to proceed with your complaint.

You claim that you attempted to deposit €150 in total (3 x €50), none of which were successful, and that your balance remained at €0. However, you also state that the casino contacted you later and demanded a €750 payment, which you allegedly paid—even though you never had a balance and no successful deposit was processed.

This situation, as described, does not make logical or technical sense, and without any documentation to verify these claims (such as the email from the casino, payment confirmation, or banking records), we cannot investigate or support your complaint further.

We asked multiple times for the relevant communication from the casino, but we have not received any evidence. If you are unable or unwilling to provide it, we must consider this case unsupported and close it accordingly.

Additionally, you mentioned that this situation took place in 2022. Please note that we are only able to handle complaints that are recent and still verifiable. Given the time that has passed—more than three years—it is highly unlikely that we can investigate this properly or contact the casino with any expectation of resolution.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika