Slim King Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Subject: Delayed withdrawal and pending KYC verification – Slim King

Hello Casino Guru team,

I am submitting a complaint regarding Slim King Casino (slimking5.com).

On July 23, 2026, I requested my first withdrawal of €500 via Visa. Three days later, I was asked to complete the KYC verification process, which I completed immediately by submitting all requested documents. Subsequent withdrawal requests were also submitted.

However, my account verification has remained pending for days without progress. Whenever I contact live support, agents provide repetitive script answers, try to offer free spins to keep me playing, and avoid escalating my verification status.

I have stopped playing and declined all bonus offers to keep my balance clear. I kindly ask for your help to resolve this delay so my account can be verified and my pending withdrawals processed.

Thank you for your assistance.

Maja

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MajaMarko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center