RichBet Casino - Η διαδικασία ανάληψης του παίκτη καθυστερεί.

I deposited €1900 and won €4000. I requested a withdrawal of €1000 on April 5th, and it's been over 48 hours and it's still not approved. On the T&C it’s write 24h processed. Customer service tells me exactly the same thing as all the casinos in this group: "There may be longer delays due to a high volume of requests; there are also security checks," even though my account is already verified. Please, casinoguru, can you help me expedite the process? Otherwise, it will take me a month to withdraw the €4000.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Thdn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

In the T&C it’s write that the withdrawal are processed within 24 hours. My withdrawal of 1000€ is always pending since 05/04 and i have a balance of 8000€ so i would like to continue me withdrawals but it’s very long and they do nothing except says that they do their best to have faster withdrawal…it’s a joke !!

Thank you for your reply. I understand that this situation may be frustrating, but I would like to emphasize that we typically allow the casino two full weeks to process each payment. I will keep this complaint open, and should there be no progress by the end of this period, we will take necessary action. Let’s remain optimistic, and I hope to receive positive news regarding your withdrawal soon. I appreciate your patience and kindly ask you to keep me updated on any further developments.

Hello,

After reviewing your account, we can confirm that the entire balance has been fully used in gameplay, and therefore there are currently no remaining funds available for withdrawal.

-The RichBet Team

Dear Thdn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru