PlayUZU Casino PE - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

Previously, last year I made a deposit, played at the Playuzu betting site, and won some money. I wanted to withdraw it, but it never worked, so I let it go. I gave the casino a second chance, received some free spins, won a certain amount, continued playing, and decided to withdraw the money. My account is verified and has no restrictions. When I made the withdrawal, the bank transfer option no longer appeared; only the Yape or Plin options (virtual wallets) were available.

Every time I try to withdraw, it's rejected. After three days of complaining, they told me they would issue a refund, but then, no matter how much I called, they kept saying it was still being processed. I didn't go back until five days later, on Monday, March 16th, when I received an email indicating that my withdrawal had been approved. I was waiting for the transfer, but it never arrived, and they refused to give me a contact number for customer service. I insisted for the past two days, and still nothing. The money was no longer showing up in my account. Today, I complained again, and they told me the withdrawal had been reversed, but they still haven't given me a solution. When I call them, they just keep telling me to wait and wait, and it's been a week now, and nothing.

Anteriormente el año pasado hize ub deposito jugue en la casa de apuestas playuzu y gane algo dinero quise retirar y nunca se pudo, entonces lo deje pasar le di una 2da oportunidad al casino me llegaron unos giros gratis gane cierta cantidad segui jugando y decidi retirar el dinero, mi cuenta esta verificada y no tiene ninguna restricción, cuando hize el retiro ya no me aparece la opción de transferencia bancaria, solo la opción de yape o plin( billeteras virtuales)

Y cada vez que intento retirar lo rechazan y despues de 3 dias reclamando me dijeron que me aran un desembolso y luego por mas que les hablaba me decían que seguia en proceso no fuy hasta 5 dias despues el dia lunes 16 de marzo que me llega un correo indicando que mi retiro se aprobo, entonces estava esperando la transferencia y nunca llego y se negaban a darme un número de contacto para atención al cliente, luego insisti estos 2 dias y nada siguen sin darme solución el dinero ya no figuraba en mi cuenta, hoy dia reclamo y me dicen que se a revertido el retiro y siguen sin darme solución y cuando les hablo solo me repiten que espere y espere y ya va una semana y nada.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Karma93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Karma93,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karma93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru