Platincasino - Η κατάθεση του παίκτη επισημαίνεται ως ακυρωμένη.

Hello everyone,

I made an instant transfer of €100 to PlatinCasino today. The payment details were correct, and the amount has already been debited from my bank account (see attached screenshot).

However, in my PlatinCasino account, the transaction is shown as "cancelled," even though the money has already been transferred from my bank.

I request a review of the transaction and feedback on whether and when the amount will be credited to my player account—or whether the refund will be made automatically.

Hallo zusammen,

ich habe heute eine Sofortüberweisung in Höhe von 100 € an PlatinCasino durchgeführt. Die Zahlungsdaten waren korrekt, und der Betrag wurde bereits von meinem Bankkonto abgebucht (siehe angehängten Screenshot).

In meinem Spielerkonto bei PlatinCasino wird die Transaktion jedoch als „abgebrochen" angezeigt, obwohl das Geld von meiner Bank bereits überwiesen wurde.

Ich bitte um eine Überprüfung des Vorgangs und um Rückmeldung, ob und wann der Betrag meinem Spielerkonto gutgeschrieben wird – oder ob die Rückerstattung automatisch erfolgt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear yanggawd,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina