PartySpinz Casino - Η κατάθεση του παίκτη δεν έχει πιστωθεί.

Hello, I would like to file a complaint against the casino. Yesterday around noon, I deposited PLN 80, and the casino has not credited the funds to my account. I contacted the payment provider and received confirmation that the casino received my deposit. However, after contacting the casino via chat, I received a message today that the casino is waiting for the payment provider to approve the payment. Attached are the confirmations of the deposit and contact information from both the casino and the payment provider. I feel cheated by the casino at this point, as I have never encountered this situation in any casino before. I sincerely ask you to help me recover my funds.

w witam chciałabym złożyć skargę na kasyno.w dniu wczorajszym koło południa złożyłam depozyt na kwotę 80 pln i do dnia dzisiejszego kasyno nie zaksięgowało tych środków na koncie gracza.Kontaktowałam sie z dostawcą płatności oczywiście uzyskałam potwierdzenia iż kasyno otrzymali moj depozyt natomiast po skontaktowaniu sie z kasynem na czacie otrzymałam w dniu dzisiejszym iż kasyno oczekuje na zatwierdzenie płatności po stronie dostawcy.w załączeniu przesyłam potwierdzenia wpłaty jak i kontaktu zarówno z kasynem jako i dostawcą płatności.czuje sie w tym momencie oszukana przez kasyno gdyż jeszcze nie spotkalam sie w kasynach z taką sytuacją.Z całego serca proszę mi pomóc w odzyskaniu środków.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Can you see the deposit in your transaction history in your casino account?
• Has the casino informed you when you should expect an update regarding the status of this transaction?
• Have you made sure that you entered all the payment details correctly to ensure that the deposit is credited to your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

After several days of pleading with the casino and explaining this strange situation, including payment confirmations from my bank and payment provider, the casino decided to credit my funds. Despite this, I want such casinos to face consequences because this also concerns other players and, most importantly, fairness. If a casino operates in our Polish market and has regulations that we players are expected to follow, and the casino violates them, such a casino should not be permitted to operate gambling games.

p po kilku dniach proszenia sie w tym kasynie I wyjasnianie tej dziwnej sytuacji załączając im oczywiście potwierdzenia wpłaty z mojego banku jak i potwierdzenia od dostawcy płatności kasyno postanowiło mi zaksięgować środki. Mimo wszystko chce by takie kasyna poniosły z tego konsekwencje bo tu chodzi też o innych graczy i najważniejsze o uczciwość.skoro kasyno dziala na naszym Polskim rynku i posiada regulamin gdzie my gracze mamy go przestrzegać a kasyno je łamie to takie kasyno nie powinno mieć uprawnień do prowadzenia gier hazardowych.

Dear Katrin2306,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru