Pairadice Casino - Η κατάθεση του παίκτη δεν έχει πιστωθεί.

Hello. I made a deposit at this casino via bank transfer using the Pix method, an instant transfer. Despite contacting support and providing proof of the transaction, the casino has yet to credit the amount or the corresponding bonuses to my account.

A few days later, I was informed that a team was working on the case. However, more days have passed, and nothing has been resolved. After that, the site disabled live support, and no additional information was sent to me. The deposit was made directly from my bank account, as evidenced by the attached receipt. The receipt shows company information, such as the bank, the name, and the CNPJ. Based on this information, there is no justifiable reason for the delay in crediting the deposit unless the casino or the company responsible is not properly regulated to operate in this territory.

Additionally, considering that bank transfers via Pix are completely traceable and transparent, unlike transactions made with cryptocurrencies, this may represent a problem for the platform. It is worth noting that many other platforms have removed bank transfer methods to hide their operations, but the site "Pairadise" still offers this option.

If this is the reason for the problem, please request an immediate refund of the deposited amount. This error is not my responsibility, and therefore, I believe I am fully entitled to reimbursement.

Ola. Realizei um depósito neste cassino por meio de transferência bancária utilizando o método Pix, uma transferência instantânea. Apesar de ter entrado em contato com o suporte e fornecido o comprovante da transação, o cassino ainda não creditou o valor, nem os bônus correspondentes, na minha conta.

Alguns dias depois, fui informado de que uma equipe estava trabalhando no caso. No entanto, já se passaram mais alguns dias e nada foi resolvido. Após isso, o site desativou o suporte ao vivo, e nenhuma informação adicional foi enviada para mim. O depósito foi realizado diretamente da minha conta bancária, como pode ser comprovado pelo recibo anexado. No comprovante, é possível identificar dados da empresa, como o banco, o nome e o CNPJ. Com base nessas informações, não há qualquer motivo justificável para o atraso no crédito do depósito, a menos que o cassino ou a empresa responsável não esteja devidamente regulamentada para operar neste território.

Adicionalmente, considerando que a transferência bancária via Pix é completamente rastreável e transparente, diferentemente das transações feitas com criptomoedas, é possível que isso represente um problema para a plataforma. Vale ressaltar que muitas outras plataformas têm removido métodos de transferência bancária para ocultar suas operações, mas o site "Pairadise" ainda oferece essa opção.

Se esse for o motivo do problema, solicite que seja feito o reembolso imediato do valor depositado. Este erro não é da minha responsabilidade, e, portanto, acredito que tenho pleno direito ao ressarcimento.

Dear marciogardiniweb55,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pairadice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When did you deposit in the casino?
• Could you please share a payment confirmation? It wasn't included in your first post.
• Could you please share a screenshot of how the deposit appears in your deposit history found in your player's profile?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning,

thank you once again for your attention to the problems. After several visits to the site to check that the deposit had been credited, I realized that there was no record in the transaction history. However, two deposit errors have now been identified, recorded on different dates.

I would like to point out that I only made one transfer, which was correctly debited from my account and completed successfully, using the PIX method in the casino, as shown, in addition for this method the minimum deposit is 12 BRL and maximum 30,000 as I said my deposit was 75 BRL, if an amount below the minimum is entered the transfer button is not accessible so as far as that is concerned everything is fine. I would like someone from the casino to come here to clarify this, they said they were working to solve the problem but they closed the contact, as you can see I waited a lot as they asked me. Things can't work like this deposit not credited amount not refunded live support disabled.

Bom dia,

agradeço mais uma vez pela atenção de vocês aos problemas. Após realizar vários acessos ao site para verificar se o depósito foi creditado, percebi que não havia nenhum registro no histórico de transações. No entanto, agora foram identificados dois erros de deposito registados em datas diferentes.

Gostaria de reforçar que realizei apenas uma única transferência, que foi debitada corretamente da minha conta e finalizada com sucesso, utilizando o método PIX no cassino, conforme demonstrado, alem disso para esse metodo o deposito minimo e 12 BRL e maximo 30.000 como disse meu deposito foi 75 BRL, caso um valor abaixo do minimo for digitado o botão para transferência não fica acessível então quanto isso tudo esta certo. Eu gostaria que alguém do cassino viesse aqui para esclarecer isso, disseram estar trabalhando para resolver o problema mas encerraram o contato, como podem ver aguardei bastante como me pediram. As coisas não podem funcionar dessa forma deposito não creditado valor não reembolsado suporte ao vivo desabilitado.

Hello, I managed to get in touch with the casino, and they said that the refund of the amount deposited will be made within 5 days. Now, there are 3 days left for the deadline to be met. I will contact you again to provide the result within 5 days.

Although the amount involved is low, I believe that this situation can be useful in evaluating the casino's stance and determining whether it is fair or not. The good news is that they have already located the deposit corresponding to the voucher data and have guaranteed that they will refund it as soon as possible. No details of their decision not to credit the casino have been released.

Olá, consegui entrar em contato com o cassino, e eles informaram que o reembolso do valor depositado será realizado dentro de 5 dias. Agora, restam 3 dias para o prazo se cumprir. Entrarei em contato com vocês novamente para fornecer o resultado, em até 5 dias. 

Embora o valor envolvido seja baixo, acreditar que essa situação pode ser útil para avaliar a postura do cassino e determinar se ela é justa ou não. A boa notícia é que eles já localizaram o depósito correspondente aos dados do comprovante e garantiram que realizarão o reembolso o mais breve possível. Nenhum detalhe da decisão deles em não creditar o valor no casino foi informado.

Thank you very much for the update.

Could you please confirm whether the casino already processed your refund?

If not kindly provide a screenshot of the conversation confirming the refund was promised to you.

Thanks in advance for your reply.

Hello, unfortunately not yet. And now casino support is disabled again. Below I'll leave screenshots of my last conversation with casino support.

Ola, infelizmente ainda não. E agora o suporte do casino esta novamente desabilitado. abaixo deixarei capturas da minha ultima conversa com o suporte no casino

I fully understand your frustration, marciogardiniweb55. It may take some time for the funds to be cleared and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 10 days to allow one full month for a refund to be received. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Okay, thank you very much. The refund didn't happen. However, I received an email from the casino informing me that the amount was credited to my player account at the casino, after accessing the site I can see that the amount was indeed credited, but I did not receive the selected bonus. I got in touch again by email asking for my bonus and received a reply from the casino that the bonus will be credited manually. Now I'm waiting.

Ok, muito obrigado. O reembolso não aconteceu. Porem recebi um email do cassino informando que o valor foi creditado na minha conta de jogador la no cassino, apos acessar o site posso ver que realmente o valor foi creditado, porem não recebi o bonus selecionado. Entrei novamente em contato por email pedindo meu bonus e recebi a resposta do casino que o bonus sera creditado manualmente. agora estou aguardando.

Hello, Tomás,

As I reported earlier, the casino credited my deposit and the next day added a bonus, albeit for a smaller amount than advertised. Fine, I accepted the bonus and played normally. With the 35x requirements, I completed the rollover and sent in the necessary documents

I requested a withdrawal equivalent to about 5.5 times the deposit amount, and the request is currently pending. I'm now waiting for the casino to process the payment of my winnings to consolidate this story.

Olá, Tomás,

Conforme informado anteriormente, o cassino creditou meu depósito e, no dia seguinte, adicionou um bônus, embora com um valor menor do que o anunciado. Tudo bem, aceitei o bônus e joguei normalmente. Com os requisitos de 35x, concluí o rollover e já enviei os documentos necessários

Solicitei um saque equivalente a cerca de 5,5 vezes o valor do depósito, e, no momento, o pedido está pendente. Agora, estou aguardando que o cassino processe o pagamento dos meus ganhos para consolidar essa história.

Hello, today I received an email from the casino, after betting 35 more times as was required with an alternative bonus said to be a goodwill bonus provided by the casino staff without much explanation, I requested a withdrawal because I had already bet 35 more times. However, the email I received today said that I had to wager 35 more times, the withdrawal was canceled and all winnings were confiscated, the bonus was still valid, and if I still had an active bonus it would not appear as a real balance, nor would it open the withdrawal, and the bonus would still be valid. Since I didn't break any rules, the casino has no reason to confiscate everything like that. Neither the promised refund nor the winnings were paid out. A sinister casino.

Ola, hoje recebi um email do cassino, apos apostar mais 35 vezes como foi exgido com um bonus alternativo dito como bonus de boa vontade fornecido pela equipe do casino sem muitas explicações, soliçitei um saque pois ja tinha apostado mais 35 vezes. Porém o email recebido hoje diz que eu deveria apostar mais 35 vezes o saque foi cancelado e todos os ganhos foram confiscado, o bonus estava dentro da validade, e se eu ainda estivesse com bonus ativo não iria aparecer como saldo real, também não abriria o saque, outra coisa o bonus ainda estaria na validade. Como não violei nenhuma regra o cassino não tem motivos para confiscar tudo dessa forma. Nem o reembolso prometido e depois nen os ganhos foram pagos. Um cassino sinistro.

As you can see in the images, the entire amount wagered has been released for withdrawal, and it is also possible to see that there were no more bets remaining, so I was even able to send the withdrawal request.

Como pode ver nas imagens todo valor apostado e liberado para saque, também e pssivel ver que não tinha mais nenhuma aposta restante sendo assim consegui até enviar o pedido de saque.

The casino put in my history that I made 2 total deposits, this does not exist, I made only one deposit and I would very much like the casino to present these receipts here. This is all wrong, first the history shows that the entire amount is available for withdrawal and there are no more bets remaining, second the system itself allows a withdrawal request when it should block or issue a message if there is still an active bonus informing how much would be debited or not allow withdrawals at all, third appears 2 deposits when I only made one and exactly one was credited to my account, and fourthly, if there was an active bonus, the casino should just cancel the withdrawal request and return the amount to the player's account because the bonus is still valid, inform him that there was an error in the betting counter and tell him to bet more, but the casino immediately confiscated everything, and in my opinion acted dishonestly.

O cassino colocou em meu histórico que eu realizei 2 depositos totais, isso não existe, eu fiz apenas um deposito e gostaria muito que o cassino apresentasse aqui esses comprovantes. Esta tudo errado, primeiro o histórico mostra que todo valor esta disponível para retirada e não tem mais apostas restantes, segundo o propio sistema permite um pedido de saque quando deveria bloquear ou emitir uma mensagem caso ainda existisse um bonus ativo informando quanto seria debitado ou nem permitir saques, terceiro aparece 2 depositos sendo que so realizei um e foi creditado exatamente um na minha conta, e quarto seria o fato que se existisse um bonus ativo o cassino deveria apenas cancelar o pedido de saque e devolver o valor para a conta do jogador pelo motivo do bonus estar dentro da validade, informar que ouve um erro no contador de apostas e dizer para apostar mais, porem o cassino foi logo confiscando tudo, e na minha opinião agiu de forma desonesta.

Dear marciogardiniweb55,

The casino provided its point of view outside of this complaint thread. I asked them further questions and I am awaiting their answer, with the objective of clarifying the situation regarding the confiscation of funds that weren't wagered through.

I'll set up a timer to allow the casino time to respond.

Hi, today I received this email from the casino, Pairadice Support

10:11 (10 hours ago)

for me

Hello Marcio,

We hope this email finds you well, we have been talking to CasinoGuru about your case.

While we feel that everything has been clearly explained on our end when it comes to wagering, the fact that we faced difficulties in this scenario, since the receipt of the funds was out of our control, along with the wagering, including the bonus, not being entirely clear to you on the website, as we added the bonus manually. Please understand that our attempt to rectify the problem was for you to enjoy your time playing and not the scenario we have currently ended up in.

We would like to offer to reset the deposit + wagering requirements, while ensuring that this can be made totally clear in your account before you start playing to avoid any confusion on both sides going forward.

Please let us know if we can proceed and we'll see how to arrange this for you.

Looking forward to hearing from you.

Pairadice management team.

I haven't replied to the email yet, I'd like to reply here.

I don't even know what to say about this, I believe that as a player accepting a proposal like this is like entering the field already losing 10-0 at a huge disadvantage. The right thing to do would be for the casino to return the balance and let me bet the rest that they mentioned after confiscating the balance, as I have already bet around R$2,800 I would still have to bet around R$2,450 less than half. Also, I don't quite understand if this email suggests returning the confiscated balance or just the deposit amount to restart the wagering requirements from scratch.

Ola, hoje recebi esse e-mail do casino, Pairadice Support

10:11 (há 10 horas)

para mim

Olá Marcio,

Esperamos que este e-mail o encontre bem, temos conversado com o CasinoGuru sobre seu caso.

Embora sintamos que tudo foi explicado claramente da nossa parte quando se trata de apostas, o fato de que enfrentamos dificuldades neste cenário, desde o recebimento dos fundos que estavam fora do nosso controle, juntamente com as apostas, incluindo o bônus, não estarem totalmente claras para você no site, pois adicionamos o bônus manualmente. Por favor, entenda que nossa tentativa de retificar o problema foi para que você aproveitasse seu tempo jogando e não o cenário em que acabamos atualmente. 

Gostaríamos de oferecer a redefinição dos requisitos de depósito + apostas, ao mesmo tempo em que garantimos que isso possa ficar totalmente claro em sua conta antes de começar a jogar para evitar qualquer confusão de ambos os lados daqui para frente.

Por favor, deixe-nos saber se podemos prosseguir e veremos como organizar isso para você.

Aguardo seu contato.

Equipe de gerenciamento da Pairadice.

Ainda não respondi o e-mail, gostaria de responder aqui.

Não sei nem oque dizer sobre isso, acredito que como jogador aceitar uma proposta dessa e como entrar em campo já perdendo de 10 x 0 uma desvantagem imensa. O correto seria o cassino devolver o saldo e me deixar apostar o restante que eles mencionaram apos confiscar o saldo, como ja apostei cerca de R$2.800 faltaria apostar entorno de R$2.450 menos da metade. Além disso não entendi muito bem se esse e-mail sugere devolver o saldo confiscado ou apenas o valor do deposito para reiniciar os requisitos de apostas a partir do zero.

Hey there Casino Guru and Marcio,

We hope this email finds you well, as offered in our email response, together with a few follow ups which we are not receiving a response to, we are more than happy to reset the account for you to be able to rewager the appropriate amount which was communicated via email before the bonus was added.

Given that this was advised before the bonus was added and accepted, we are more than happy to reinstate this as promised originally although our bonus terms were not adhered to in this case.

Kindly let us know that we are to proceed and we will get that sorted for you as quickly as possible.

Hello, everyone.

You see, Mr. Paradice Casino, there seems to be a misunderstanding here, I don't want to see you happy about resetting my gaming account.

Why would anyone be happy about that? If this complaint is seen by everyone here at casino guru, then other users will see this, you proposing something quite dishonest, aren't you ashamed of that? In the name of your company, why not do better?

You see, the casino is probably your job and it's where you make your money. I work as a bricklayer and carpenter in my country, and that's how I earn my money, and I'm not afraid to lose some of that money in a casino, as long as it's fair and honest.

So stop blackmailing me and let's pick up the game where we left off, with my full balance and with the requirements that are still missing, what I'm proposing is something you should have done on the first day. So let's get to the game and end it fairly? I'm not sure what the odds are at this point, but I think I have a better chance of winning, but if that's the problem, pray that I lose. If I lose, it's over, and if I win, I want to receive everything up to the maximum limit of this bonus if the balance hits. If that happens, just pay out the winnings and it's all over.

After that, as a gesture of goodwill, we'll never have a problem again. I won't be playing on your site anymore or recommending it to anyone, I'll forget about it.

Before I came here, you had so many choices: refund, return the game balance, maybe remove only $75 from the bonus and complete the transfer.

besides when I deposited I chose the welcome bonus, and when I asked in the email about my bonus you said you credited a bonus with a goodwill gesture, it was not necessary to mention any goodwill gesture, I just asked for my bonus the bonus you offer welcome, it was just for you to follow your terms credit or deny, but you didn't do that and made the decision to credit something alternative and name it as a goodwill gesture bonus, you chose for me to credit and then let me know, I also played it didn't say anything about confiscating the entire balance in a withdrawal request if the bonus was active or anything like that, there was also no button to cancel the bonus, did you also forget that you blocked me in live support so that you could have resolved this quickly?

i also saw other bonuses advertised in the casino but i didn't find anything about the goodwill bonus, the link with the rules of this bonus was only sent to my email the day they confirmed the winnings, so each bonus has a rule as i didn't find the exact rule for this bonus i bet 35 times as it says in the email, we credited $ 75 to your account as a gesture of goodwill and low mentioning 35 times, but after confiscating all balance they decided to send the link of the conditions so I could see that the bonus was related to the offer that they should have credited me 3 times higher instead of crediting 75 they should credit 225 in bonus + 75 deposit. 75 deposit, until then neither the betting counter nor the rules were really clear, the correct thing would have been to send me the exact rule with the official bonus link before crediting.

At this point, you can't deny that there is the fact that if you continue with the decision and don't return the entire amount or at least continue the game where we left off, it will be considered theft and yes, with or without intention, it is a crime provided for in the Penal Code, a complex crime that involves theft.

So, as I've already said, I have nothing to do with the problems with the deposit, the error you mention when crediting the bonus, or the error in the casino's betting system.

Now, I'm going to ask, can we pick up where we left off with all my balance and the remaining wagering requirements?

Olá, para todos. 

Veja bem, senhor paradice casino, parece haver um mal-entendido aqui, eu não quero ver vocês felizes em redefinir minha conta de jogo.

Por que alguém ficaria feliz com isso? Se essa reclamação for vista por todos aqui no casino guru, então outros usuários irão ver isso, vocês propondo algo bem desonesto, vocês não têm vergonha disso? Em nome da empresa de vocês, por que não fazer melhor?

Veja bem, provavelmente o casino é o trabalho de vocês e nele que vocês ganham seu dinheiro. Eu trabalho como pedreiro e carpinteiro em meu país, e assim que ganho meu dinheiro, e não tenho medo de perder um pouco desse dinheiro em um cassino, desde que seja de forma justa e honesta.

Então, parem de chantagem e vamos recomeçar o jogo de onde paramos, com todo meu saldo e com os requisitos que ainda faltam, o que estou propondo é algo que vocês deveriam ter feito no primeiro dia. Então, vamos ao jogo e acabar com isso de forma justa? Não sei bem quais são as probabilidades certas a essa altura, mas acho que eu tenho mais chances de ganhar, porém, se esse for o problema, rezem para eu perder. Se eu perder, acabou, e se eu ganhar, quero receber tudo até o limite máximo desse bônus caso o saldo atingir. Se isso acontecer, é só pagarem os ganhos e estará tudo encerrado.

Depois disso, como gesto de boa vontade, nunca mais teremos problemas. Não vou mais jogar no site de vocês e nem recomendar para ninguém, vou esquecer.

Antes de chegar até aqui, vocês tinham tantas escolhas: reembolso, devolver o saldo de jogo, talvez remover apenas R$75 do bônus e completar a transferência.

alem disso quando eu depositei eu escolhi o bonus de boas vindas, e quando perguntei no email sobre meu bonus voçes disseram ter creditado um bonus com gesto de boa vontade, não era necessário mencionar nenhum gesto de boa vontade, eu apenas pergutei pelo meu bonus o bonus que voçes oferecem de boas vindas, era apenas para voçes seguir seus termos creditar ou negar, porem não fizeram isso e tomaram a decisão de creditar algo alternativo e nomear como bonus gesto de boa vontade, voçes escolheram por mim creditaram e depois me avisaram, eu joguei também não dizia nada sobre confiscar o saldo todo em pedido de saque caso bonus estivesse ativo ou algo assim também não havia nenhum botão para cancelar o bonus, também esqueçeram que me bloquearam no suporte ao vivo para que pudessem ter resolvido isso rapidamente?

também vi outros bonus anunciados la no cassino porem não achei nada referente ao bonus com gesto boa vontade, o link com as regras desse bonus so foi enviado para meu email no dia que conficaram os ganhos, então cada bonus tem uma regra como não achei a regra exata para esse bonus apostei 35 vezes como diz no email, creditamos R$ 75 em sua conta como gesto de boa vontade e baixo mencionando 35 vezes, porem apos confiscarem todo saldo resolveram enviar o link das condições então pude ver que o bonus estava relacionado com a oferta que deveriam ter creditado para mim 3 vezes maior ao invés de creditarem 75 deveriam creditar 225 em bonus + 75 de deposito, até então nem o contador de apostas nem as regras estavam realmente claras, o correto seria ter me enviado a regra exata com link oficial do bonus antes creditar.  

A essa altura, vocês não podem negar que existe o fato de, caso vocês prossigam na decisão e não devolverem o valor todo ou pelo menos continuarem o jogo de onde paramos, será considerado roubo e sim, com ou sem intenção, é um crime previsto no Código Penal, um crime complexo que envolve furto.

Então, como já disse, eu não tenho nada a ver com problemas no depósito, erro que mencionam ao creditar o bônus e nem o erro no sistema de aposta do cassino.

Agora sim, vou perguntar, vamos retomar o jogo de onde paramos com todo meu saldo e com os requisitos de apostas restantes? 

Thanks to both parties for your reply.

Dear Pairadice Casino,

Since the player rejected your offer for a solution, would you be able to provide another one that has already been discussed?

Please let me know.

Hey there!

Thank you for your patience here and apologies for leaving you waiting.

Whilst we do not agree with the approach that has been taken across all of the communication we have received from you Marcio, we do truly appreciate your concerns on how this was handled.

We will be going ahead with the following once you reply back to us here.

A bonus will be added to your account to cover the entire confiscated balance.

Wagering will be set to 7 and will be visible on your account together with making sure this is clearer for you whilst playing.

Wagering has been set to 7 since the amount credited will be of 393.09 BRL, and the pending amount needed for you to complete your wagering was of 2621, regrettably we are unable to add wagering of 6.68 due to technical limitations.

Wagering will need to be completed in 5 days, this is since you already wagered for a couple of days prior to the confiscation.

The rest of the standard Bonus Terms and Terms and Conditions would apply.

In short, you will be able to continue where you left off.

Please let us know by reply here and we will move forward with adding this to your account.

Sounds fair. Then tell me exactly how much my balance will be and how much I'll have to bet in total.

Parece justo. Então, diga exatamente qual será o valor do meu saldo e quanto terei que apostar no total.

Hey Marcio!

Your bonus has been activated, you should be able to see this and claim it in your Promotions section.

Once claimed, you will also see the exact wagering requirements too.

Can you please claim it and send us a screenshot once you do to confirm it is set up correctly before you start playing please?

If we see any errors, we can look at fixing it, let's just make sure it is done before you continue to play.

Looking forward to hearing from you.

(Hello) Tomas, casino guru and paradice casino. I've seen the rules and I accept. I will leave here a screenshot of the bonus with the rules, now I will activate the bonus and play. I would be very grateful if casino guru could keep this open until the bonus is finalized. If I lose or win, I will inform you that the problem has been solved, but if I win, I will tell you that the problem was solved only after a withdrawal was successfully processed. But in any case I will report the result here, because I believe that this moment could be the end of a long story.

(Ola) Tomas, casino guru e paradice cassino. Já vi as regras e eu aceito. Irei deixar aqui uma captura de tela do bônus com as regras, agora vou ativar o bônus e jogar. Agradeço muito se o casino guru puder manter isso aberto até a finalização do bônus, perdendo ou ganhando irei informar que o problema foi resolvido, porem em caso de ganho irei dizer que problema foi resolvido somente apos um saque ser processado com sucesso. Mas com tudo irei informar o resultado aqui, pois, acredito que esse momento pode ser o fim de uma longa história.

Hi, I'm back to let you know that I've already activated the bonus, I've played and completed the wagering requirements, this time the wagering counter worked perfectly and I also received a very nice message informing me that the wagering requirements have been met, I was also able to follow all the wagering progress, I'll leave some screenshots of the wagering progress until the completion and withdrawal request here. The withdrawal is currently pending.

Olá voltei para informar que já ativei o bônus, joguei já conclui os requisitos de aposta, dessa vez o contador de apostas funcionou perfeitamente e também recebi uma mensagem bem bacana informando que os requisitos de apostas foram atendidos, também consegui acompanhar todo o progresso das apostas, deixarei aqui algumas capturas de tela do progresso de apostas até a finalização e pedido de saque. No momento estou com o saque pendente.

🎉Congrats Marcio!🎉

Will forward this to our Support Team who will perform the standard withdrawal checks and look into processing your withdrawal as quickly as possible.

Typically this is done within 24 hours. Please keep an eye on your emails just in case they reach out.

I will do my best to follow up here too 🚀

Okay. Thanks, I'll be waiting.

Ok. Obrigado, ficarei aguardando.

Dear marciogardiniweb55,

thanks for the great news. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hey Marcio,

We hope you are doing great!

Wanted to give you a little update, from a wagering, bonus and verification perspective, everything checks out and we can confirm your withdrawal will be accepted and processed.

Similarly to the deposit we are in conversation with the same PSP to make sure everything will be processed correctly. We apologize that this has not been done yet, we are just waiting for some feedback from them however rest assured your withdrawal will be processed and funds will be sent.

If you prefer we can look at alternative withdrawal options to try speed up the process, if you would like to proceed, we would suggest getting in touch with us directly to discuss the alternative options.

Let us know how you would like to proceed.

Hello,

If an alternative method for withdrawal is required, I can provide the address of my cryptocurrency wallet on Binance to ensure that the funds are transferred correctly to my account.

In addition, I can send screenshots of the wallet address (user profile) for confirmation. First send a smaller amount as a test R$100; as soon as I receive it, I will confirm it so that we can proceed with the rest of the transaction.

I'm also open to suggestions as to which withdrawal methods you consider to be the safest and most effective.

Olá,

Caso seja necessário um método alternativo para a retirada, posso fornecer o endereço da minha carteira de criptomoedas na Binance para garantir que os fundos sejam transferidos corretamente para minha conta.

Além disso, posso enviar capturas de tela do endereço da carteira (perfil do usuário) para confirmação. Primeiro envie um valor menor como teste R$ 100; assim que eu receber, confirmarei para que possamos prosseguir com o restante da transação.

Também estou aberto a sugestões sobre quais métodos de retirada vocês consideram mais seguros e eficazes.

Hey Marcio!

You must have read our mind as we were referring to Crypto 😀

Do you mind emailing us on [email protected] with your address, preferred crypto and if you prefer separate payments or one transaction please?

Looking forward to hearing from you.

Okay, I'll give you the wallet address and also capture the user profile, address and chosen cryptocurrency. Then make a test transfer of around R$100, I'll confirm receipt for you, then transfer the rest to the same address. I will post here the same as I will send in the e-mail.

Ok, irei fornecer o endereço da carteira e também capturas perfil de usuário endereço e criptomoeda escolhida. Em seguida façam uma transferência de teste com o valor entorno de R$ 100, irei confirmar para voçes o recebimento, depois façam a transferência do restante todo para o mesmo endereço. Irei postar aqui o mesmo que irei enviar no e-mail.

BTC

Bitcoin

Select Network

BTC

Bitcoin

Deposit Address

Deposit Address

1DT9kB4HgEgoigpM95rDmEGHz4L5vV5wvH

BTC

Bitcoin

Selecionar Rede

BTC

Bitcoin

Endereço de Depósito

Endereço

1DT9kB4HgEgoigpM95rDmEGHz4L5vV5wvH

Hello, I have already sent these details, my binance cryptocurrency wallet there in the email, 2 days ago, did you receive the email?

Ola, eu ja enviei esses detalhes, minha carteira de criptomoedas da binance la no e-mail, faz 2 dias, voces receberam o email?

Hey Marcio,

Thank you for getting back to us, we have just replied and confirmed it has been sent.

Once we receive the hash for you to monitor it on the blockchain we will also drop that to you directly.

We also bumped it up a little bit given the entire experience.

Should be with you shortly.

Hello, yes everything is fine, I received my payment, the amount is already in my wallet, thank you very much Mr. Paradice. I would also like to thank casino guru very much for once again helping to resolve these issues.

As far as I'm concerned, we can close this complaint.

Ola, sim tudo certinho, recebi meu pagamento, o valor ja esta na minha carteira, muito obrigado senhor paradice. Também quero agradecer muito ao casino guru por ajudar mais uma vez a resolver estas questões.

Da minha parte podemos encerrar esta reclamação.

Dear marciogardiniweb55,

We're relieved to hear that your issues have been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru