NV Casino - Ο παίκτης δεν έλαβε ακόμη τα κέρδη του.

Good morning casino guru, I made a withdrawal and my account was blocked, please help.

Καλημερα casino guru εκανα αναληψη και με μπλοκαρανε τον λογαριασμο ζητω βοηθεια

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear alexisrosos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They blocked my account because I used a VPN. I've been playing at the casino for a month now. As long as I lost, everything was fine. As soon as I won something, they closed my account. I had passed the KYC.

Με μπλοκαρανε τον λογαριασμο γιατι χρησιμοποιησα vpn εχω ενα μηνα στο καζινο που επαιζα ετσι οσο εχανα ολα καλα μολις κερδισα κατι με κλεισανε τον λογαριασμο kyc ειχα περασει

Dear alexisrosos

Can you please confirm whether you indeed used VPN services, which is prohibited and clearly stated within the T&Cs?

Kind regards

A month ago I was playing and losing, you didn't mind the VPN, now that I won something, did you remember that? Tell us now... Oh, and one more thing, I won the 110 euros without a VPN, to tell the whole truth.

Ενα μηνα που επαιζα και εχανα δεν σας πειραζε το vpn τωρα που κερδισα κατι το θυμηθηκατε ετσι?για πες μας τωρα...Α και κατι ακομα τα 110 ευρω τα κερδισα χωρις vpn για να λες ολη την αληθεια

Dear alexisrosos

Please kindly understand that the casino can perform checks at any time.

May we know the reason you used VPN?

Regards

Why didn't EGT play without a VPN? I didn't have any other reason. I didn't even know about it. I didn't install it yesterday when I found out. It's not the right way to treat a new player with several deposits for a month. First, you warn the other player that it's not allowed. No, as soon as he wins something, he locks his account. A good company that respects the player does that!

Γιατι δεν επαιζε η egt χωρις vpn δεν ειχα αλλο λογο δεν το ηξερα κιολας χτες που το εμαθα δεν το εβαλα δεν ειναι σωστη αντιμετωπιση σε καινουριο παικτη με αρκετες καταθεσεις για ενα μηνα πρωτα προειδοποιεις τον αλλον οτι δεν επιτρεπεται οχι μολις κερδισει κατι κλειδωμα λογαριασμου η σωστη εταιρεια που σεβεται τον παικτη ετσι κανει!

Dear alexisrosos

The reason is that EGT is not available for your jurisdiction, that is why.

Regards

So the easy solution for you is to steal my played money what a nice idea you are very clever congratulations!

Dear alexisrosos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thanks buddy, nothing happened, they closed my account, I didn't get a dime!!!

Ευχαριστω φιλε δεν εγινε τιποτα μου εκλεισαν τον λογαριασμο δεν πηρα δεκαρα!!!

Dear alexisrosos,

In our view, the use of a VPN or proxy does not automatically constitute a violation warranting balance confiscation, unless it provides the player with a direct unfair advantage. Unfortunately in this case, the VPN has been used to bypass the casino’s restrictions to access a game unavailable in your region. This constitutes a direct breach of the casino’s Terms & Conditions, and we cannot support such conduct.

For this reason, we must consider your complaint unjustified and close it accordingly.

Thank you for your understanding. I’m sorry I couldn’t be of more help in this case. Should you experience any other issues with this or another casino in the future, please feel free to contact our Complaint Resolution Center - we are always here to assist you.

Best Regards,

Attila G.