NV Casino - Ο παίκτης αντιμετωπίζει αδικαιολόγητες καθυστερήσεις στην επαλήθευση.

I am experiencing repeated and unjustified delays in the verification process at NV Casino.

For seven days i have submitted all required documents multiple times, including my ID (which has been approved three times), proof of address, and card verification.i sent them in my account profile and also in their email.

Despite this, the casino keeps asking me to resubmit the same documents without any clear explanation.

As you can see in the pictures,my id has been approved,but they still asking me to upload it and when i told them to stop this game ,they don't examine the third time i've sent it.

My withdrawal has now been rejected twice due to "verification issues", even though my documents have already been approved.

This behavior appears to be a deliberate delay tactic to avoid processing my withdrawal.

I am requesting immediate completion of verification and payment of my withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Greetings,

According to our records, the account is fully verified.

Kind regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sotiria111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila