Novibet Casino MX - Η ανάληψη του παίκτη καθυστέρησε.

Hello good morning, sorry to bother you, I am hardly one to do reviews or complaints about casinos, but the truth is that I was very suspicious of playing at this casino from the beginning because of the comments, finally, I played with my own money which was 1,000 pesos, the deposit method was spei, I played the entire amount and wanted to make a withdrawal of 2520 pesos but I received an email that there was an error with their payment provider, that I should make the withdrawal again, I did it again but it was rejected for the same reason, I played for a while and won 2800 pesos which I wanted to withdraw but the same error that according to them they have an error with their payment provider, I have been calling and talking to chats but no one gives me a resolution, my withdrawals keep being rejected and my account is 100% verified, it would have been better to have said from the beginning that they do not have a payment provider, I will attach screenshots

Hola buenos días, perdón por molestar, yo casi no soy de hacer reviews o quejas de casinos, pero la verdad me daba mucha sospecha jugar en este casino desde el principio por los comentarios, al fín, jugué con mi propio dinero que eran 1,000 pesos, el método de depósito era spei , juegue todo el monto y quise hacer un retiro de 2520 pesos pero me llegó un correo que había un error con su proveedor de pagos, que hiciera de nuevo el retiro, lo hice otra vez pero se rechazó por la misma razón, juegue un rato y gane 2800 pesos lo cual quise retirar pero el mismo error de que segun tiene un error con su proveedor de pagos, he estado marcando y hablando con chats pero nadie me da resolución, se sigue rechazando mis retiros y mi cuenta está 100% verificada, mejor hubieran dicho desde el principio que no tienen un proveedor de pagos, adjuntaré capturas

Dear Gabrielcortes17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Gabrielcortes17,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Gabrielcortes17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.