NordicBet Casino DK - Η ανάληψη του παίκτη έχει καθυστερήσει.

I deposited money with a card and won, tried to withdraw using the same method but it didn't work. I wanted to close the account and they said they would do a manual withdrawal. No money appears and no answers come from them.

The account is fully verified.

Minä talletin rahaa kortilla ja voitin yritin nostaa samalla menetelmällä mutta ei onnistunut. Halusin sulkea pelitilin ja he sanoivat tekevänsä manuaalisen noston. Mitään rahoja ei näy eikä mitään vastauksia tule heille.

Tili on täysin vahvistettu.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear eedisivac,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without an active bonus?
• Do you currently still have access to your casino account?
• Could you please confirm whether the disputed amount represents the remaining balance currently in your casino account that you would like to withdraw?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.