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Hello, about 3/4 weeks ago I played at Nike Casino, Bulky 40, my cards fell and I was shaking the cards, the first two I opened the spade cards, two then two heart cards and, I opened one but then I didn't see it anymore and the system blocked and Home popped up, I put it on Nike Casino they solved it and they knew very well that there. It fell. They solved it for three weeks every day I called there, finally they wrote me a message saying they are sending €12.36 to compensate for the waiting for the bonus, so please advise me now

Dobrý deň , pred asi 3/4 týždňami som.hrala na Nike kasino , bulky 40 , padli mi karti a viberaval som si karty prvé dve som otvorila pikove karty dve potom dve karty srdcové a , jednu som otvorila ale tosom ju už nevidela ahned sisteme sa zablokoval naskočili mi Home , dávala som to na Nike kasino riešili to a dobre vedeli že tam.padola.dzekpot try týždne to riešili kazdi deň som sa ozvala tam , nakoniec mi napísali správu zemi posielajú 12,36€ za kompenzáciu čakania s bonusu tak poraďte mi vy teraz

Dear Andrea122,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Niké Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please forward your game history to [email protected]?
• Could you please share any other evidence supporting your complaint?

Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed, and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Andrea122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru