MonsterWin Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Hello, every time I try to make a withdrawal, it gets cancelled after 3 days. They tell me the bank has cancelled or rejected it, but my bank says I don't have any blocks on my account. I've already tried more than two withdrawal methods with two different banks.

I demand proof of attempted deposits at my bank, since, as they rightly say, they try but the bank rejects them.

It already happened to me a few months ago with €8,000 that I had invested and I lost it because they make you wait until you get tired of it, you keep playing and you spend it.

I look forward to your reply, thank you.

Buenas, siempre que intento una retirada a los 3 días me lo cancelan, me dicen que el banco me lo ha cancelado o rechazado, mi banco me ha dicho que no tengo ningún bloqueo. He utilizado ya más de 2 métodos de retiro con dos bancos y diferentes.

Exigo los comprobantes de intento de ingreso en mi banco ya que como muy bien dicen lo intentan pero el banco los rechaza.

ya me pasó hace unos meses con 8.000€ que tenía metidos y los perdí a causa de que te hacen esperar hasta que te cansas sigues jugando y lo gastas.

Espero su respuesta, gracias

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Eriicgrx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Now I have these, it will also tell me that the bank has denied them as always and I am using different banks and different methods.

What they want is for you to get tired and spend the money; these types of casinos use that method. It already happened to me with €8,000 in winnings, and I ended up spending it all because they kept saying that the bank wouldn't let me.

But there has to be some way to get them out, because they put them in right away, but getting them out takes forever.

I demand proof of the attempted deposit supposedly denied by my bank; you'll see they won't give it to me because it's a lie.

ahora tengo estos, me dirá también que los a denegado el banco como siempre y estoy utilizando bancos diferentes y métodos diferentes.

lo que quieren es que te canses y gastes el dinero, este tipo de casinos utilizan ese método, ya me pasó con 8.000€ que tenía de ganancias y me los acabé gastando, porque todo el rato decían que el banco no me dejaba.

Pero tiene que haber alguna manera de sacarlos, porque para ingresarlos bien que los meten al momento pero para sacarlos una eternidad.

Exijo los comprobantes de intento de ingreso supuestamente denegados por mi banco, verás como no me los pasan porque es mentira.

They don't even accept my "under review" claim; they tell me the bank is blocking the payment, which is completely false.

es que a mí ni siquiera me aceptan lo de bajo revisión me dicen que el banco lo bloquea el ingreso y es totalmente falso

Dear Eriicgrx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Eriicgrx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru