Millionaire Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Tämä englanniksi koska kirjoitin juuri englannin kieliselle sivulle ja kopioin tekstin:

First all was good and when i started to trust them, they started to lie.

They lie, lie, lie and lie!!! I were suppose to get my money out in 24 hours because VIP.

Now it has been almost 3 days.

When i kept asking after my money, they shut my chat to the customerservice.

I trusted what they promised and many things went wrong when they started to cheat.

Earlier customerservice just kept telling me lies. "We are hurrying", "it is almost there", "sorry we didnt notice the VIPpreviledge", "now we will pay". "Sorry, i am sure it is coming soon", etc etc

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Dear LEKI69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear LEKI69,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear LEKI69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.