Megapari Casino - Το αίτημα κλεισίματος λογαριασμού του παίκτη έχει καθυστερήσει.

This casino refuses to block my account despite my gambling addiction. They say i need to send a photo of my id. I do not want to do that. I contacted them via email and livechat.

I want to have My account blocked immediately.

Dear Mag7,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Megapari Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you explicitly requested to block your account due to a gambling addiction?  
• When have you asked the casino to block your account, and when have they replied? Please send all the correspondence between you and the casino to my email at [email protected].
• Did you pass the verification before you asked to block your account?

Please understand that if a player requests self-exclusion, the casino can ask them to provide additional documents to verify their identity. This is done to prevent any possible situations when a player attempts to open a new account despite their active self-exclusion.

Thank you very much in advance for your reply.  

Best regards,

Natalia

There you can't close an account at all without ID. I have closed hundreds of accounts and not a single casino has required this. Even if the account was not verified. I have requested blocking due to gambling addiction several times yesterday. They just say that I have to send ID.

I'm not sending it and there's no need for it.

Siellä ei saa tiliä suljettua ollenkaan ilman henkilöllisyystodistusta. Olen sulkenut satoja tilejä ja yksikään kasino ei ole tätä vaatinut. Vaikka tiliä ei olisi varmennettu. Olen pyytänyt estämistä peliriippuvuuden takia eilen useaan otteeseen. He vain vastaavat, että minun pitää lähettää henkilöllisyystodistus.

En lähetä eikä sille ole tarvetta.

Dear Mag7, thank you for your email. I understand that this is a stressful situation for you. However, the casino informed you two times that it is required that you attach your ID document to your self-exclusion request. This is indeed specified in the terms and conditions of the casino:

MegaPari offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after it has been fully verified. Be kindly advised that a photo of your ID/Passport must be attached to your application to self-restrict. If you activate this feature you will be unable to gamble at MegaPari.

Do you still have access to your account? I would recommend that you cooperate with the casino and follow their instructions so that they can block your account as soon as possible. Your document is asked to verify your identity, which is done to make sure that you won't open any new accounts after your main account is self-excluded.

I've been blocked from every casino I've asked for without ID. And I'm not going to send it to any casino.

I have closed my accounts with hundreds of sites and have always had my account closed. EVEN IF I hadn't verified the account.

I still don't send my ID to any casino. So apparently my account will remain open, even though I'm seriously addicted to gambling. Nice.

Olen saanut estot jokaiseen pyytämääni kasinoon ilman henkilöllisyystodistusta. Enkä sitä aio tosiaankaan lähettää yhteenkään kasinoon.

Olen sulkenut tilini satojen sivustojen kanssa ja aina saanut tilini suljettua. VAIKKA en olisi tiliä varmentanut.

Yhä edelleenkään en todellakaan lähetä henkilöllisyystodistusta yhteenkään kasinoon. Eli ilmeisesti tilini siis jää auki, vaikka olen pahasti peliriippuvainen. Kiva.

Furthermore, I do not have a valid ID.

Lisäksi, minulla ei ole henkilöllisyystodistusta voimassa.

My account is closed now, case solved.

Dear Mag7,

I'm glad to hear that your account was finally closed and your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru

When applying for self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day, hence, if it’s visibly marked you stand a better chance of having your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, you also have the option to utilize our Self-Exclusion Assistance Tool. This tool allows you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm. 

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link: https://casino.guru/problem-gambling-help-centers#cnt_87=true.