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Megapari Holding ₹1,34,000 Balance Due to Automated Bot Translation Error - Ticket #9393607

Complaint Text:

I am filing an urgent dispute against Megapari for completely restricting my primary account (ID: 1751813477) and freezing my fairly-won balance of approximately ₹1,34,000 INR.

On July 27, I accidentally created a duplicate profile via fast registration. To remain fully compliant with the platform's single-account policy, I acted in complete good faith and immediately contacted their live support agent (Layne) to voluntarily self-report the mistake before placing any conflicting wagers. I submitted my official Aadhaar identity documentation and requested the deletion of the empty duplicate account (ID: 1751432627).

The senior Security Department reviewed my case and officially sent me a confirmation email stating that my gaming accounts have been successfully merged into my primary profile: ID 1751813477 under case ticket reference #9393607.

However, Megapari's automated front-line "Block Team" email handler is completely broken. Their system is trapped in an automated script loop that auto-rejects all my attempts to clarify the situation, explicitly stating: "This message was translated by an online translator." They continue to auto-reply with a generic "permanently closed at your own request" template, entirely overriding their own senior security team's decision to merge and unblock my primary ID.

I have clean hands, I voluntarily reported my oversight immediately, and my identity is fully verified. Megapari is using a faulty automated software script to unlawfully confiscate my winnings. I request Casino Guru to mediate this case, bypass the automated email bots, and force a corporate manager to restore access to my account (ID: 1751813477).

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you created both accounts at this casino?
• Did you play any games or activate any bonuses on the duplicate account?
• Could you please forward me the full, uncropped original emails between you and the casino customer support regarding your request to delete the duplicate account, as well as the casino's confirmation that your primary account was closed upon your request? My email address is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronika,

Thank you for taking my case. Here are the clear answers to your questions:

When exactly both accounts were created: I created my primary account (ID: 1751813477) first. On July 27, 2026, I accidentally created the duplicate profile (ID: 1751432627) via the fast-registration feature. As soon as I realized the mistake on that same day, I immediately contacted live chat support to report it before making any conflicting wagers.

Did I play games or activate bonuses on the duplicate account: No. I did not play a single game, place any bets, or activate any bonuses on the duplicate account. It remained completely empty. I only played and won my ₹1,34,000 balance fairly on my primary account (ID: 1751813477).

Regarding the email logs: The casino's Security Department actually agreed with my self-report and officially merged my accounts into my primary ID 1751813477 under Ticket #9393607. However, their automated Block Team email bot is stuck in a loop and keeps auto-replying with a generic template saying I requested a block.

I am forwarding the full, uncropped original emails to your email address ([email protected]) right now as requested. Thank you for your assistance!

Dear SoulHunter21,

Thank you for providing the details regarding your case.

We would like to inform you that our team will carefully review the information related to your account, including the provided details and the history of the case.

Please allow our specialists some time to complete the investigation. We will return with an update as soon as we receive further information from the responsible department.

Thank you for your patience and cooperation.

Kind regards,

Megapari Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SoulHunter21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika