Megapari Casino - Η ανάληψη του παίκτη έχει καθυστερήσει.

This casino called Megapari is…

This Megapari casino is a real disgrace, and if you're a good customer, they treat you much worse.

After losing €4,000 yesterday, June 11th, it turns out I'm still waiting to receive €300 that were withdrawn and processed on Monday the 9th. Well, the money hasn't arrived, whereas previously, withdrawals would arrive immediately.

After sending countless statements and proving that I haven't received the €300, they tell me in the chat that it's my problem and that they've paid.

I told them that my bank told me those 300 euros haven't arrived and that it's probably a problem with the payment processor. The payment processor is the one that the casino makes available to us for both deposits and withdrawals. So I contacted the chat again, which, by the way, is almost all quite unfriendly and unhelpful, and they tell me to talk to the payment processor. I told them how I'm going to talk to a payment processor. I don't even know who they are, and they're also foreigners. It's the casino that has to talk to the processor to see what happened to that money.

Then they tell me it's a problem with me, and that's what they reply in the chat because there's no way to get a response from support. Emailing support is useless because I get a pre-recorded message saying they've received my email and will get back to me within 48 hours or more.

48 hours or more to reply........unbelievable.

The chat takes half an hour to talk and when you explain the problem they tell you that they will transfer the matter to support and to wait another 48 hours...also incredible.

By this I mean that the more you play and the more you deposit, and therefore the more you lose, the worse you're treated. I say this to those who sign up for the worst casino I've ever been to, so they know what they're getting into. I don't know how it has such a high rating when it's a pretty bad casino and doesn't help players at all.

They know that on Monday the 9th there were withdrawal problems with the payment processor (as reported by agent Monica) because they were rejecting all withdrawals until I was finally able to withdraw the €300 that I haven't received now. Where is that money?

That said, I confirm that it is a casino that "mistreats" players and only wants deposits and more deposits, but they are not able to help at all. And by the way, the chat is useless because for all problems and queries, they tell you to wait 20 minutes, and after 20 minutes, they tell you that they have transferred the problem to support and that you should wait 48 hours or more, when you already know that support is not going to answer, much less resolve the problem.

I advise against playing at this casino if you don't want to have a bad time.

I already removed a complaint submitted a month ago because the issue was resolved, and I regret having removed it.

Until I get the money I will not stop writing complaints and reviews.

Lo de este casino llamado Megapari es…

Lo de este casino llamado Megapari es una autentica vergüenza y si eres un buen cliente de ellos, te tratan mucho peor.

Despues de perder ayer dia 11 de junio nada mas y nada menos que 4000 € resulta que tengo pendiente de recibir 300 € que fueron retirados y procesados el lunes dia 9. Pues bien el dinero no me llega cuando anteriormente si llegaban los retiros al momento.

Despues de enviar infinidad de extractos y demostrar que no he recibido los 300 €, me dicen en el chat que es un problema mio , que ellos han pagado.

Les digo que mi banco me ha dicho que esos 300 euros no han llegado y que probablemente sea un problema del procesador de pagos. El procesador de pagos es el que pone el casino a nuestra disposicion tanto para depositar como para retirar. Entonces hablo de nuevo en el chat que por cierto son bastante antipaticos casi todos y no ayudan en nada, y me dicen que hable con el procesador de pago. Les digo que cómo voy a hablar con un procesador de pagos que ni siquiera se quienes son y ademas son extranjeros y que es el casino quien tiene que hablar con el procesador para ver que ha pasado con ese dinero.

Entonces me dicen que es un problema mio y eso es lo que contestan en el chat porque en el soporte no hay forma de obtener ninguna respuesta. Enviar correos al soporte es para nada porque viene un mensaje ya grabado diciendo que han recibido mi correo y que me contestan en un plazo de 48 horas o mas.

48 horas o mas para contestar........increible.

El chat es media hora para hablar y cuando expones el problema te dicen que trasladan el asunto al soporte y que espere otras 48 horas....tambien increible. .

Con esto quiero decir que mientras mas juegas y mas depositas y por lo tanto mas pierdes, peor te tratan y lo digo para aquellos que se registren en el peor casino que he conocido que sepan a lo que se exponen. No se como tiene una calificacion tan alta cuando es un casino bastante malo y no ayuda en nada a los jugadores.

Ellos saben que el lunes dia 9 habia problemas de retiros con el procesador de pagos ( dicho por la agente Monica) porque rechazaban todos los retiros hasta que por fin pude hacer el retiro de los 300 € que ahora no recibo. ¿ Dónde esta ese dinero?

Dicho esto confirmo que es un casino que "maltrata" al jugador y solo quieren depositos y mas depositos pero no son capaces de ayudar en nada y por cierto el chat no sirve para nada porque todos los problemas y consultas te dicen que esperes 20 minutos y a los 20 minutos te dicen que han trasladado el problema al soporte y que espere 48 horas o mas, cuando ya se sabe que el soporte no va a contestar y menos aún a resolver el problema.

Aconsejo no jugar en este casino si no quereis pasarlo mal.

Ya quite una queja enviada hace un mes porque se resolvió el asunto y me arrepiento de haberla quitado.

Hasta que no me llegue el dinero no pararé de escribir quejas y reseñas

Dear berjoto,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

It's that all the withdrawals I've made have arrived on the same day because they are immediate transfers and this one hasn't arrived because as I mentioned on Monday the 9th there were many problems at the casino to pay (please read my complaint carefully)

And today I spoke to them again and a chat agent told me to go to my bank and record an audio where they told me the bank hadn't received the €300.

Do you think that's a response to a player who has bet more than €80,000 in just two months?

How am I going to go to the bank and get a tape recorder? They'll probably laugh at me.

I know they've processed that money for me, but it hasn't reached me, and I think the fair and legal thing to do is to claim it from the casino.

I beg you Veronika to expedite this matter and not wait 14 days because as I have told you, withdrawals are processed the same day you request it and they also arrive the same day they are processed and that is why I ask Guru for help since that money seems to have been lost.

Es que todos los retiros que he hecho han llegado el mismo dia porque son transferencia inmediatas y este no ha llegado porque como he comentado el lunes 9 había muchos problemas en el casino para pagar( lea usted bien mi queja)

Y hoy he vuelto a hablar con ellos y me dice un agente del chat que vaya a mi banco y grave un audio donde me digan en el banco que no se han recibido los 300 €.

¿ Usted cree que eso es una respuesta a un jugador que lleva en 2 meses mas de 80.000 € apostados?

¿ Cómo voy a ir al banco y sacar una grabadora? Se reirán de mi seguramente.

Yo se que me han procesado ese dinero pero a mi no me llega y creo que lo justo y legal es reclamarlos al casino.

Le ruego Veronika agilice este tema y no esperar 14 días porque como le he dicho los retiros los procesan el mismo día que lo solicite uno y también llegan el mismo dia que se procesa y por eso pido ayuda a Guru ya que ese dinero parece ser que se ha perdido

We should also ask them why they are asking me for a statement on Monday the 9th, another on Tuesday the 19th, and another yesterday the 11th to prove that I have not received the money?

And why do they tell me on Monday to wait 25 hours and on Tuesday to wait another 48 hours while they are solving this?

Why do they promise to solve something that is their obligation to solve, and now they tell me the problem is mine and not theirs and that I should go to the bank and record an audio?

I hope that what I say is enough for Guru to know that this casino is not clean or formal and I ask Guru to take good note of the reference matter because it was only €300

(yesterday the 11th I lost €4000) but it could have been much more and my question is where is the money?

También habría que preguntarles que ¿ para que me piden un extracto el lunes dia 9 , otro el martes dia 19 y otro ayer dia 11 para comprobar que no he recibido el dinero ?

¿ Y para que me dicen el lunes que espere 25 horas y el martes que espere otras 48 horas que están solucionando esto ?

¿Porque se comprometen a solucionar algo que es su obligación darle solución y ahora me dicen que el problema es mio y no de ellos y que vaya al banco y grabe un audio?

Espero que con esto que cuento sea suficiente para que Guru sepa que este casino no es limpio ni formal y pido a Guru tomen buena nota del asunto de referencia porque han sido solo 300 €

( ayer día 11 perdi 4000 €) pero podían haber sido mucho mas y mi pregunta es ¿ donde esta el dinero?

Hello dear berjoto,

First of all, I would like to apologize for the issues you've encountered with your withdrawal. At Megapari, we care deeply about ensuring that our players have a smooth experience, and we are always here to help resolve any issues that arise.

Regarding the situation you described, I have reviewed the history of your requests and can confirm that you provided a bank statement for the approved withdrawal on 2025-06-09 at 10:04:22 (GMT) for the amount of 300 EUR. The document you submitted shows that the amount of 300 EUR was credited to your bank account on June 10, 2025.

This information was taken directly from the bank statement you provided, and I will attach a screenshot for your reference. There are no other approved withdrawals for 300 EUR on your account. Could you please clarify what the issue is with this withdrawal, and why the funds haven't reached your bank account, given that the invoice you provided shows the exact amount you requested for withdrawal?

Perhaps I’ve overlooked something, and any additional details from your side, considering the information I’ve provided, would help me understand the situation from a different perspective. I would greatly appreciate it if you could provide more information.

Best regards,

Megapari

What they're saying is a lie. I already told you that those €300 came from the Izzi casino and that it was a credit card transfer, as I can prove. But I also said this when I sent the statement and made it very clear that those €300 were from another casino. I also mentioned this in the chat to Agent Monica.

It seems they don't even read my emails: the statement for the 10th clearly states "transfer received by card" and I repeat, it's from the Izzi casino.

The transfer that Megapari made was by Sepa transfer and it still hasn't arrived.

It's no good lying, gentlemen of Megapari. Who are you trying to fool?

Es mentira lo que dicen. Ya les avise que esos 300 € venían del casino Izzi y además era una transferencia por tarjeta como puedo demostrar. Pero es que además lo dije cuando mande el extracto y deje muy claro que esos 300 € eran de otro casino. También lo dije en el chat a la agente Mónica.

Se ve que ni siquiera leen mis correos: en el extracto del dia 10 dice muy claramente" transferencia recibida por tarjeta" y repito es del casino Izzi.

La transferencia que Megapari puso fue por transferencia Sepa y sigue sin llegar.

No vale echar mentiras señores de Megapari¿ a quien queréis engañar?

I understand your frustration, but please let’s keep the tone respectful as we work together to resolve this issue. We are committed to helping you and addressing your concerns in a professional manner.

Regarding the €300 transfer from Izzi Casino, I want to clarify that if you had informed us earlier in this complaint that these funds were from another casino, we would have avoided any confusion and unnecessary follow-up questions. I appreciate the details you provided. This will help to understand this problem more deeply.

Additionally, we would kindly ask you to provide evidence that the €300 you received was specifically from Izzi Casino. This will help us verify and properly address the situation as we continue to work on resolving your issue. Please understand that this is not an accusation in any way, but rather a request to gather all the relevant information so we can ensure everything is handled accurately.

As for the SEPA transfer made by Megapari, I have already requested confirmation from the payment provider, and they have confirmed that the transfer was successfully processed and sent to your bank account.

Given this information, I kindly suggest we give it a couple of days for the transfer to arrive in your account. Please be assured that we are doing everything on our end to ensure the process goes smoothly.

Let’s continue to work together on this, and I’m confident we’ll reach a resolution.

Best regards,

Megapari Team

I apologize if I have offended the casino in any way, but there are times when one loses patience.

I repeat once again that I said both in the chat and by email that the 300 that appeared correspond to the Izzi casino.

You can reread the email from the 10th where that comment appears, so please don't say that I should have said it.

Let's wait two more days as suggested to see if the money arrives

Pido disculpas si en algo he ofendido al casino pero hay momentos que uno pierde la paciencia.

Repito una vez mas que yo dije tanto en el chat como por correo que los 300 que aparecian corresponden al casino Izzi.

Pueden volver a leer el correo del dia 10 donde aparece ese comentario así que por favor no digan ustedes que yo debería haberlo dicho.

Vamos a esperar dos días mas como me sugieren a ver si llega el dinero

I'm sending proof as requested, even though I'm not lying and shouldn't be sending anything, but let's do things right.

Mando justificante como me piden aunque yo no miento y no deberia enviar nada pero vamos a hacer las cosas bien.

Today, the 13th, at 7:45 p.m., the €300 has still not arrived.

Hoy dia 13 a las 19,45 sigue sin llegar los 300 €

Dear Veronika!

We've sent an e-mail to your inbox and kindly ask for you assistance in this case.

Please check your inbox when you'll have a time.

Thanks in advance,

Megapari

Today, the 14th, the money hasn't arrived either and they said to wait 2 days and let them know.

It's been 6 days without receiving the money

Hoy dia 14 tampoco ha llegado el dinero y dijeron que esperara 2 días y que lo comunicara.

Ya son 6 días sin recibir el dinero

Today, the 15th, I still haven't received the money and they said to wait 2 days, which have already passed.

In the chat they keep saying that I've already cashed them in, when I've proven with evidence that the 300 I received on the 10th came from the Izzi casino.

It's very clear that they don't want to pay me and today I made a withdrawal of €200 and they rejected it without giving any reason in the chat.

Hoy dia 15 sigo sin recibir el dinero y dijeron que esperara 2 días que ya han pasado.

En el chat siguen diciendo que los he cobrado ya cuando he demostrado con pruebas que esos 300 recibidos el día 10 son del casino Izzi.

Esta muy claro que no me quieren pagar y hoy he hecho un retiro de 200€ y me lo rechazan sin dar ninguna razón en el chat

Proof

Justificante

And this afternoon I received an email telling me to go to my bank and claim the money back. I told them that my bank couldn't do anything because the problem was with the casino's payment processor. The most obvious proof of all this is that today the processor is rejecting withdrawals, and the chat says to try again in 12 hours.

Are these ways of treating a customer?

How is it possible that I have to go to my bank when it has been proven that the problem is with the payment processor?

And it just so happens that the processor is theirs and they are the ones who have to solve this problem.

I'm asking Guru for help with this issue because the casino isn't being reasonable, and in their last email, they told me they can't do anything.

Y estactarde recibo un correo diciendo que vaya a mi banco y reclame el dinero cuando le dije que mi banco no puede hacer nada puesto que el problema es del procesador de pagos del casino y prueba mas evidente de todo esto es que hoy el.procesador rechaza los retiros y en el chat dicen que lo intente de nuevo en 12 horas.

¿ son formas de tratar a un cliente?

¿ como es posible que yo tenga que ir a mi banco cuando se ha demostrado que el problema es del procesador de pagos ?

Y da la casualidad que el procesador es de ellos y son ellos los que tiene que resolver este problema.

Pido a Guru me ayude con este tema porque el casino no entran en razones y en el último correo me dicen que ellos no pueden hacer nada.

Today, Monday the 16th, I went to my bank with the payment document the casino sent me, and they told me the money hadn't arrived at the bank and that they couldn't do anything.

I'm advised to tell the casino to speak to their payment processor to see where that money is.

I'm giving up on it and letting them keep the €300, but I know I haven't received anything.

I ask Guru not to give this casino such a high rating because they don't deserve it unless you're in cahoots with them because you haven't helped me at all.

With all the data and screens, I'm going to spend all my time sending reviews and complaints about this bad casino.

For me, this casino is worth €300.

Hoy lunes dia 16 he ido a mi banco con el documento de pago que me envió el casino y me dicen que ese dinero no ha llegado al banco y que ellos no pueden hacer nada.

Me aconsejan que le diga al casino que hable con su procesador de pago para ver donde está ese dinero.

Yo lo doy por perdido y que se queden con los 300 € pero sepan que yo no he recibido nada.

Pido a Guru no le den una calificacion tan alta a este casino porque no se la merecen a no ser que estén compinchados con ellos porque a mi no me habeis ayudado en nada.

Con todos los datos y pantallas voy a dedicar todo el tiempo el mundo en enviar reseñas y quejas sobre este mal casino.

Para mi lo que vale este casino son 300 €

Dear berjoto!

Thank you for staying in touch and continuing to support us, even though this case has not yet been resolved. As our support agents have informed you earlier, your transfer was fully processed and successfully transferred by the payment provider according to your withdrawal request. Repeated inquiries regarding the same payment issue have also confirmed that your withdrawal was approved, and the funds were successfully transferred to the details you provided.

Our support agents also informed you that you would need to go to your bank and record their response in audio format, stating that they have not received the funds, for further investigation of this complaint. However, we can pursue another approach at this moment.

Could you please provide proof that the €300 you received from Izzi Casino was indeed not sent by us? There seems to be confusion, as according to your transaction history, you had two withdrawals for the same amount from two different casinos. To clear up the confusion regarding the payments, please provide evidence that the money was indeed received from Izzi.

For example, please log into your account at the casino from which you received the funds and make a screen recording (not just a screenshot) showing the approved withdrawal request of €300 from June 8-9th. This will help us proceed in the right direction with the investigation of this incident.

Thank you for your cooperation and continued support in this matter!

Best regards,

Megapari Team

It's clear this never ends, and you're not giving any reason to argue that the €300 isn't yours. Just yesterday, I sent the Izzi Casino payment to Block (because they asked me to), showing that the payment came to my bank account via credit card, but yours didn't arrive via a SEPA transfer.

Today I attach the same thing that I attached yesterday to and I can't send the withdrawal request in Izzi because I have closed the account and they tell me that the account can't be reinstated because I closed it at my request. or

The thing is that in the statement I sent yesterday to Block, there is only a charge of €300 in my bank account and precisely, and I repeat, it is from the Izzi casino.

Attached command where you can clearly see that the payment processor is different from yours and it also states very clearly that it is by card and however yours is by SEPA transfer, so those €300 are not yours and I already made it very clear yesterday that if you do not want to pay me

I'm also sending a statement from the 9th, which is the date the withdrawal was requested, to the 16th, and you'll see that there are no further charges of €300. Furthermore, the Izzi withdrawal was on the 10th and was received on the 10th, while yours was on the 9th and was never received.

Finally, see the attachment I sent from the Izzi casino that the payment processor is TONIO LIMITED and you have a different payment processor.

The extract does not allow the Guru system to send it but I sent it yesterday to

Esta visto que esto nunca se acaba y no entrais en razones de que los 300 € no son de ustedes. Ayer mismo envie a block ( porque me lo pidieron) el pago de Izzi casino donde se demuestra que ese pago me vino a mi cuenta bancaria por tarjeta y sin embargo el de ustedes que no llega es por transferencia Sepa.

Hoy adjunto lo mismo que adjunte ayer a [email protected] y no puedo enviar la solicitud de retiro en Izzi porque he cerrado la cuenta y me dicen que no se puede restablecer esa cuenta porque la cerre a peticion mia. o

Se trata de que el en el extracto que mande ayer a block solo hay un cobro de 300 € en mi cuenta bancaria y precisamente y vuelvo a repetir que es del casino Izzi.

Mando adjunto donde se ve perfectamente que el procesador de pagos es otro distinto al de ustedes y ademas pone tambien muy claro que es por tarjeta y sin embargo el de ustedes es por transferencia Sepa, asi que esos 300 € no son de ustedes y ya deje muy claro ayer q ue si no quereis pagarm

Tambien mando extracto desde el 9 que es la fecha en que se solicito el retiro hasta el dia 16 y veran que no hay mas cobros de 300 €. Ademas el retiro en Izzi fue el dia 10 y fue recibido el mismo dia 10 y sin embargo el de ustedes fue el dia 9 y no se recibió jamás.

Por ultimo vean en el adjunto que mando del casino Izzi que el procesador de pagos es TONIO LIMITED y ustedes teneis otro procesador de pagos distinto.

El extracto no deja mandarlo el sistema de Guru pero lo mande ayer a [email protected]

€300 from Izzi Casino

payment processor Tonio Limited

Date June 10

Payment by card ending in 0120

It can't be from Megapari:

-First, because it's the 10th and card transfers arrive on the same day the withdrawal is requested.

-Second, because it is a transfer to my card ending in 0120 and the Megapari withdrawal was by Sepa transfer as I have demonstrated.

-Third, because the payment processor is different from the Megapari processor.

What else do you need to send and prove?

If you want, you can keep the €300, but let it be very clear that I have not received it and neither has my bank.

300 € de Izzi casino

procesador de pagos Tonio Limited

Fecha 10 junio

Pago por tarjeta terminada en 0120

No puede ser de Megapari :

-Primero porque es del dia 10 y las transferencias por tarjeta llegan el mismo dia en que se solicita el retiro.

-Segundo porque es una transferencia a mi tarjeta terminada en 0120 y el retiro de Megapari era por transferencia Sepa como he demostrado.

-Tercero porque el procesador de pagos es distinto al procesador de Megapari

¿ que mas cosas hay que enviar y demostrar ?

Si quereis podeis quedaros con los 300 € pero que quede muy claro que yo no los he recibido y mi banco tampoco

"Given this information, I suggest you wait a couple of days for the transfer to reach your account. Please rest assured that we are doing everything possible to ensure the process runs smoothly."

They sent this 5 days ago and told me to wait two days to see if the transfer arrives in my account and you will see that it has not arrived.

I also sent the transaction history where it clearly says "Bank Transfer" and the €300 received from another casino clearly says "Bank Card Transfer"

In the statement I sent yesterday to Block, no €300 deposit appears in my bank account since the 9th.

"Dada esta información, le sugiero que espere un par de días para que la transferencia llegue a su cuenta. Tenga la seguridad de que estamos haciendo todo lo posible para que el proceso se desarrolle sin problemas"

Esto lo mandan hace 5 dias y me dicen que espere dos dias a ver si la transfeencia llega a mi cuenta y vereis que no ha llegado.

Mando tambien historial de transacciones donde dice muy claro "Transferencia bancaria" y los 300 € recibidos de otro casino dice muy claro "transferencia por tarjeta bancaria "

En el extracto que mande ayer a block no aparece ningun abono de 300 € en mi cuenta bancaria desde el dia 9

Gentlemen at Guru: do something because everything has already been sent and I have proven that I did not receive the money and that the €300 received is not from Megapari, as has been proven with documents.

The people at Megapari keep sending me emails with payment documents and again request a bank recording that I haven't received the money, which is unbelievable.

The statement I sent them yesterday is enough, and I repeat that the 300 received on the 10th is not theirs because, as I explained yesterday on Guru, the date, payment processor, and payment method do not match.

Gentlemen at Guru, do something because it's not just about a measly 300 € anymore, it's about self-respect.

Thank you

Señores de Guru : hagan algo porque ya está todo enviado y he demostrado que no recibí el dinero y que los 300€ recibidos no son de Megapari como ha quedado demostrado con documentos.

Los señores de Megapari me siguen enviando correos con el documentos de pago y vuelven a pedir una grabación del banco de que no he recibido el dinero , algo inverosimil.

Con el extracto que les mandé ayer sobra y repito que los 300 recibidos el día 10 no son de ellos porque como explique ayer en Guru, ni coincide fecha, ni coincide procesador de pagos y ni coincide modo de pago.

Señores de Guru hagan algo porque ya no es por unos miseros 300 € , ya es por amor propio.

Gracias

Dear Megapari Casino Representative,

Thank you for getting in touch with us and for assisting the player with their issue.

Dear berjoto,

Please note that if you submitted withdrawal requests for the same amount from two different casinos around the same time, it’s important to provide clear evidence showing which casino issued the payment you received. If your Izzi account is closed, we kindly ask you to provide either:

• A confirmation email from Izzi Casino confirming the withdrawal request and payment details, or
• A transaction statement clearly showing that the payment was sent by Izzi Casino.

This information is necessary to help us determine the origin of the funds and assist you further.

Thank you for your cooperation.

Jola: I already said yesterday that Izzi Casino doesn't want to send me anything because I closed my account. However, I'll contact them again to see if they can send me the withdrawal that I will receive on the 10th.

In any case, I state:

The Izzi transfer was credited to my Visa card and is the only €300 charge I've received from the 9th until today.

The Megapari transfer has to come through Sepa, according to documents I sent to Guru yesterday, and the casino knows it.

The

The transfer from Izzi to my Visa card was made on the 10th and arrived on the same day, as I have been able to prove.

The Megapari transfer that didn't arrive was on the 9th, and it always arrives on the same day, so it should have arrived on the 9th, but it still hasn't arrived, according to the bank statement I sent to Megapari yesterday.

The payment processor was "Tonio Limited", a processor that Megapari casino does not have, according to a document I also sent to Guru yesterday.

And finally, in the Megapari payment document it says very clearly "transfer" and my account ends in 7023 and in the Izzi transfer it says very clearly

"card transfer".

Therefore, the €300 received on the 10th corresponds to the Izzi casino, and the €300 from Megapari has still not arrived due to the many payment documents they provide.

I've asked them to speak to the payment processor to see where that money is, but they don't want to do anything; they just limit themselves to saying that they've paid me.

Another thing is that they don't want to acknowledge the documents I sent yesterday, which show that the transfer of €300 received on the 10th... is not theirs.

And everything I say today I also explained yesterday so that Guru understands all this but it seems that Guru doesn't want to see something so obvious either.

Anyway, I'm giving up on the €300 as there's no one willing to help.

Megapari knows very well that I am a player who deposits and bets thousands and thousands of euros and I am not going to claim €300 if I had already collected it and for me €309 means nothing but I swear to God that I have not collected it.

Jola: ya dije ayer que el casino Izzi no quiere mandarme nada porque cerre cuenta, no obstante volver a conectar con ellos a ver si consigo que me envíen ese retiro que si cobre el día 10.

De todas formas hago constar:

La transferencia de Izzi vino con abono a mi tarjeta visa y es el unico cobro de 300 € que tengo desde el día 9 hasta hoy.

La transferencia de Megapari tiene que venir por Sepa según documentos que mande ayer a Guru y el casino lo sabe.

La

La transferencia de Izzi a mi tarjeta visa se hizo el día 10 y llego el día segun he podido demostrar.

La transferencia de Megapari que no ha llegado fue el día 9 y siempre siempre siempre llega el mismo dia por lo que debería haber llegado ese día 9 y sigue sin llegar segun extracto bancario que mande ayer a Megapari.

El procesador de pagos fue " Tonio Limited" , procesador que no tiene el casino Megapari segun documento que también mande ayer a Guru.

Y por último en el documento de pago de Megapari dice muy claro "transferencia" y esta mi cuenta terminada en 7023 y en la transferencia de Izzi dice muy claro

" transferencia por tarjeta".

Por lo tanto los 300 € recibidos el día 10 corresponden al casino Izzi y los 300 € de Megapari siguen sin llegar pir muchos documentos de pago que aporten.

Les he pedido que hablen con el procesador de pagos a ver donde está ese dinero pero no quieren hacer nada, solo se limita a decir que ellos me han pagado.

Otra cosa es que no quieren reconocer los documentos que mande ayer donde se demuestra que la transferencia recibida de 300 € el día 10.........no es de ellos.

Y todo lo que digo hoy lo explique también ayer para que Guru entienda todo esto pero parece que Guru tampoco quiere ver algo tan evidente.

En fin , doy por perdidos los 300 € ya que no hay nadie que quiera ayudar.

Megapari sabe muy bien que soy jugador de depositar y apostar miles y miles de euros y no voy a estar reclamando 300 € si ya 9los hubiera cobrado y para mi 309 € no significan nada pero juro por Dios que no los he cobrado

Lords of Guru:

Please tell me an email so I can send you the bank statement from the 9th until today.

Yesterday I attached documents but the statement wouldn't upload, so I sent it to Megapari.

I would like to send it to you and you will only see a charge of €300 from the 10th and it is not from Megapari

Señores de Guru :

Díganme por favor un correo para enviarles a ustedes el extracto bancario desde el dia 9 hasta hoy

Ayer os adjunte documentos pero el extracto no dejaba subirlo y si se lo mande a Megapari.

Quisiera mandarlo a ustedes y verán solo un cobro de 300 € del día 10 y no es de Megapari

It doesn't let you send a statement

I am sending proof of withdrawal of €300 from Izzi so that those at Megapari can see that it is not them.

Please tell me Guru's email to send an extract.

no deja mandar extracto

mando justificante retiro 300 € de Izzi para que vean los de Megapari que no es ellos

Diganme por favor un correo de Guru para enviar extracto

The extract won't let me upload it here.

el extracto no me deja subirlo aqui

Dear Guru, I've sent you and Megapari support the transaction history for the Izzi casino along with my bank account statement, which clearly shows that the €300 payment I received on the 10th is from Izzi.

Well, they reply telling me to complain to my bank, and my bank says they can't do anything and that the 300 from Megapari haven't arrived.

What I mean by this is that, apart from the fact that Guru doesn't solve anything or answer me, I mean, I say, that everything they asked me for has been sent but they don't give any reason and here the one who is harmed is me who still hasn't received my withdrawal of €300 since June 9.

Please take action on this matter because I don't know what else I have to do to get paid.

Greetings and thanks

Señores de Guru: les mande a ustedes y también al soporte de Megapari el historial de transacciones del casino Izzi junto al extracto de mi cuenta bancaria, donde se demuestra con toda claridad que el cobro que me llegó de 300 € el dia 10 es de Izzi.

Pues bien me contestan diciendo que reclame a mi banco y mi banco dice que no pueden hacer nada y que los 300 de Megapari no han llegado.

Quiero decir con esto que , aparte que Guru tampoco soluciona nada ni me contesta, quiero decir digo, que todo lo que me piden se ha enviado pero no entran en razones y aquí el perjudicado soy yo que sigo sin cobrar mi retiro de 300 € desde el día 9 de junio.

Ruego tomen cartas en el asunto porque ya no se que mas tengo que hacer para que me paguen.

Un saludo y gracias

Sorry again, but I forgot to say that while the bank told me that they are the ones who have to complain to the payment processor, which they provide, and to ask where the money is, because on Diavm 9 there were quite a few problems with that payment processor.

Thank you so much

Perdonen de nuevo pero olvide decir que mientras banco me dijo que son ellos los que tienen que reclamar al procesador de pagos que precisamente lo ponen ellos y que pregunten donde está el dinero porque el diavm 9 hubo bastantes problemas con ese procesador de pagos

Muchas gracias

Please forward me the bank statement you used for your Izzi Casino payment, as well as the bank statement for the payment method used for Megapari Casino, in PDF format, starting from 9 June onwards.

You can send the documents to [email protected].

Hello Veronika: I have already sent what you asked for to your email.

Thank you so much

Hola Veronika : ya he enviado lo que me pide a su correo

Muchas gracias

Dear Veronika and berjoto!

Thank you for your overall contribution to this complaint.

In light of the additional information provided by the player, and after reviewing the two identical payments from two different platforms, we will conduct a more detailed investigation to assist the player in receiving the funds.

We will get back to you with an update once we receive confirmation on the queries we have submitted to the payment system.

Thanks for your understanding and for your patience,

Megapari

Dear berjoto!

After reviewing the information and investigating the similar transactions, we have requested a payment refund from the payment provider and have credited the funds back to your balance. Dear player, please submit a withdrawal request using the same method as before, and kindly inform us whether the funds reach your bank this time.

We sincerely apologize for the delay, as this took much longer than initially anticipated. However, this case required a thorough investigation due to the specific circumstances involved.

Best regards,

Megapari

Hello Megapari: I have already requested the withdrawal of €300 using the same method (bank transfer to the account ending in 7022) and you have already processed it.

Now I just have to wait for it to arrive in my account and once I receive it I will let you know and also let Guru know.

I hope the money will arrive this time.

All the best

Hola Megapari: ya he solicitado el retiro de los 300 € por el mismo metodo( transferencia bancaria a la cuenta terminada en 7022) y ya lo habéis procesado.

Ahora queda esperar a que llegue a mi cuenta y una vez los reciba os aviso y también aviso a Guru.

Espero que esta vez si llegue el dinero.

Un saludo

Receive the €300 today, Tuesday the 24th.

Thank you very much Guru for your management

Recibi hoy martes 24 los 300 €

Muchas gracias gracias Guru por vuestra gestion

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear berjoto,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika